Job Information
Boston University MANAGER, GSDM IT CLIENT SERVICES, School of Dental Medicine, Office of the Dean in BOSTON, Massachusetts
This position manages 4 individuals on the GSDM Client Services team and the ideal candidate would have 2-3 years total managing experience.
Primary responsibilities include recruiting and selection as well as on-going training and performance management initiatives for the staff members. Providing leadership for the team including directing work, serving as an expert level technical and hierarchical escalation point, assigning tickets, resourcing staff on projects, and monitoring and evaluating team performance will also be a part of the role.
Primary technologies used in meeting the responsibilities include but not limited to- Microsoft Active Directory, Windows Server, Citrix, Powershell, Windows 10/11, and Microsoft SQL Server. They will require a functioning knowledge of- VSphere, Networking, HIPAA Security, Learning Management Systems such as Blackboard.
This position allows for 1-2 days remote depending on the manager’s discretion.
Required Skills
Bachelor's Degree required, Master's Degree preferred and 3-5years experience.
2-3 years’ experience in the following managerial and leadership skills:
Team development
Team management
Client relationship management
Cross team communication – working across an organization
Ticket management
Recruiting/hiring
Resolving disciplinary issues
Conflict resolution
Key technical skills:
Windows 10
Windows 11
Windows Server 2019
Enterprise ticketing management such as ServiceNow
Windows scripting such as Powershell
Desktop management software such as KACE
Microsoft Active Directory
A working knowledge of the following:
VSphere
Networking
HIPAA Security
Learning Management Systems such as Blackboard.
Microsoft SQL
Citrix
Project management
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor .
Required Experience