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Commonwealth Care Alliance Manager, Housing Navigation - Family Emergency Shelters in Boston, Massachusetts

Why This Role is Important to Us:

Position Summary:

CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities' Emergency Assistance program. Our shelter program is part of the Commonwealth's response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest. CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, supporting families with housing navigation services and connection to jobs, health care, schools, daycare, immigration legal aid etc.

The Housing Navigation Manager, Family Emergency Shelters, leads a team of housing navigators for the family emergency shelter program, designing and collaboratively implementing housing navigation initiatives to ensure the rapid re-housing of families. The Housing Navigation Manager, together with the Site Managers, is responsible for ensuring a high volume of families efficiently moved to long-term housing, meeting program targets.

The Housing Navigation Manager will serve as an expert leader for all housing navigation initiatives, including development and execution of standardized onboarding and training, policies and procedures, facilitating the sharing of best practices, and managing performance across sites

Supervision Exercised:

  • Yes, which includes but is not limited to providing leadership, work direction, and performance feedback to subordinate staff.

What You'll Be Doing:

Essential Duties & Responsibilities:

Lead the design and implementation of housing navigation initiatives to ensure the rapid re-housing of families at CCA's family shelter sites across Massachusetts.

  • Directly supervise a team of housing navigators supporting family shelter sites

  • Trainings: lead the design of staff trainings on housing navigation resources and approaches, and oversee the delivery of trainings, by housing navigators, for case managers, at shelter sites

  • Performance management: Lead the design of a performance management program for housing navigation efforts across CCA's shelter sites, ensuring that goals are met or exceeded, amplifying and documenting best practices, ensuring the capture of accurate timely data, and driving initiatives to ensure continuous performance improvement.

  • Data and reporting: Regularly review and present programmatic data related to housing navigation, ensuring that all family shelter leadership are aware of goals and actual performance throughout each month. Proactively work with site leadership to ensure compliance with program requirements (eg Rehousing Plans in the Commonwealth's online ETO portal) as well as to capture, review and ensure accuracy of data in CCA's internal databases.

  • Consult on specific cases: Support and oversee the expert consultantation of housing navigators on a high volume of specific family cases, ensuring they successfully partner with Site Managers and individual case managers and families to troubleshoot complex cases and essure efficient resolution.

Other duties as assigned.

Working Conditions:

  • Work will be on-site at family emergency shelter locations across Massachusetts, with occasional travel to other sites and some remote work.

Other:

  • Valid driver's license and reliable access to a vehicle.

What We're Looking For:

Required Education (must have):

  • High School Diploma

Desired Education (nice to have):

  • Bachelor's Degree

Required Experience (must have):

  • At least three years of experience providing intensive housing navigation services in Massachusetts

  • At least two years of experience directly supervising other staff.

Desired Experience (nice to have):

  • Five years experience providing intensive housing navigation services in Massachusetts

  • Experience working in family shelters.

  • Experience working with individuals that have recently immigrated to the US, particularly from Haiti.

Required Knowledge, Skills & Abilities (must have):

  • Demonstrated ability to creatively leverage housing navigation resources in Massachusetts to successfully connect families with long-term housing. Expertise in housing funding resources and opportunities.

  • Demonstrated ability to successfully supervise and lead a team of staff to meet program goals.

  • Demonstrated ability to develop and deliver effective trainings.

  • Experience in shelters, social services or related environments supporting people with housing navigation.

  • Requires excellent interpersonal skills in order to communicate and work with staff and external partners of all skill and experience levels

  • Demonstrated ability to identify problems and opportunities for improvement and develop plans for resolution.

  • Must be able to work collaboratively and create an atmosphere of trust and respect within project teams and with external partners

  • Must be highly organized and self-directed with a proven ability to work with supervision on departmental and cross-functional projects of a diverse nature

  • Computer skills: intermediate Excel skills including pivot tables, lookup functions, etc. and an interest in continued learning in Excel functions; intermediate skills in other Microsoft Office suite products.

  • Must be able to exercise a high level of diplomacy to recognize politically sensitive issues

  • Ability to multi-task and switch gears quickly / effectively

  • Ability to take personal initiative and work independently, as well as part of a team

  • Reliable transportation and ability to travel throughout Massachusetts

Required Language (must have):

  • English

Desired Knowledge, Skills, Abilities & Language (nice to have):

  • Experience with homeless management information system online platforms in Massachusetts.

  • Bilingual (Haitian Creole or Spanish)

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Please note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.

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