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State of Massachusetts Manager of Cleaning Services in Boston, Massachusetts

_About MassDOT:_

An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.

*Position Summary:*

The Manager of Cleaning Services will oversee the procurement and contracting of cleaning services at all MassDOT facilities, consisting of over 2 million square feet of office and retail space. This person will be responsible for the $4 million budget, ensuring that costs are properly budgeted for and spent appropriately. In addition, this person will indirectly manage the day-to-day cleaning service operations (165 contracted cleaners) and multiple vendor contracts. Lastly, the Manager of Cleaning Services will set cleaning and disinfecting policies, thoroughly understand cleaning and chemical regulations and promote use of, provide proper advice and recommendations for cleaning-related concerns.

This position reports directly to the Operations Manager. However, direction can be received from several RMV and MassDOT managers, including RMV Deputy Registrars, Assistant Deputy Registrar, District Managers, Service Center managers, MassDOT Security staff and Audit staff.

While there are no direct reports, the Manager of Cleaning Services will indirectly supervise 3 supervisors and their combined 183 janitorial cleaners. The position will have daily contact with MassDOT Security, Property Services Operations Team, Service Center managers, and property managers and landlords of leased property. The position will also work closely with MassDOT’s Director of Procurement to procure new services. The position will consult with the Department of Public Health and Division of Labor Standards and Department of Public Health.

The Manager of Cleaning Services will work from 8:00 AM – 4:00 PM and during emergency hours. The Manager of Cleaning Services must be available and on-call 24x7, as emergencies often occur.

The Manager of Cleaning Services must be able to speak and understand Spanish; have good interpersonal skills; a background in writing procurements for cleaning or other related services; and strong accounting or budgetary experience. Also, OSHA certification is required with respect to cleaning hazardous material and storage of chemicals.

*Duties and Responsibilities:*

Procurement – 25%

  • Determine appropriate cleaning scopes of work for individual MassDOT facilities.

  • Draft the Request for Proposals (RFP) for cleaning services and solicit quotes from vendors via COMMBUYS.

  • Evaluate proposals and determine successful bidders.

  • Issue selection notifications for procurement.

Financials – 25%

  • Maintain and monitor the cleaning services budget, ensuring that costs are properly budgeted.

  • Review and verify that services have been rendered for all invoices, regardless of cost.

  • Sign off on invoices under $10,000.

Cleaning Service Contracts and Operations – 25%

  • Create cleaning schedules and work with vendor to ensure they are appropriately trained and have necessary access.

  • Assign cleaning tasks and audit work performance and quality, ensuring it adheres to established standards.

  • Review and audit cleaning logs.

  • Manage all janitorial contracts, including the termination of individual cleaners and vendors for failure to meet contractual obligations.

Policymaking and Regulations – 25%

  • Set the cleaning and disinfecting policies for MassDOT.

  • Monitor compliance with all OSHA regulations and standards, including 1910 Subparts G (Occupational Health and Environmental Control), H (Hazardous Materials), N (Materials Handling and Storage) and Z (Toxic and Hazardous Substances).

  • Maintain accurate inventory of printed logs of chemicals and SDS (Safety Data Sheets), as required by OSHA, to ensure employees are aware of hazards these chemicals may pose.

  • Identify and procure appropriate cleaning chemicals, including disinfectants.

  • Review chemicals to ensure they are registered by the EPA and the effectiveness of such chemicals (e.g. dwell time).

  • Understand the relationship between chemicals to prevent cross-contamination, which could be fatal.

  • Coordinate with the Division of Labor Standards and Department of Public Health to respond to cleaning-related health concerns.

  • Advise MassDOT divisions on supplies, equipment and cleaning practices.

  • Investigate all employee, union and management complaints.

If you have questions regarding this position, please contact Alaina Seitz, Human Resources Specialist, at

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.


Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.


I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate’s degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor’s degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

All job applications must be submitted online through MassCareers to be considered.

For a disability‐related reasonable accommodation or alternative application method, call ADA Coordinator, Rita Dinunzio – (857) 368‐8738.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Equipment, Facilities & Services

Organization: *Massachusetts Department of Transportation

Title: Manager of Cleaning Services

Location: Massachusetts-Boston-10 Park Plaza

Requisition ID: 200007YF