Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Oracle Managing Principal Consultant - NetSuite ACS in Boston, Massachusetts

Job Description

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant. This direct-hire position can be home-office based in most major US and Canadian cities, and requires up to moderate travel, as appropriate.

Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers. Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service -- our first-ever qualifying as cloud annual recurring revenue (ARR) -- that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value. Our team primarily fulfills the critical initial months of the service backstopped by our industry leading SuiteReview methodology. With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced, and highly strategic team, we would like to hear from you!

Responsibilities include:

  • Participate in the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology

  • Participate in driving the approach to remediate gaps, and consensus with the Customer of same

  • Work with customers to remediate highest priority gaps

  • Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team

  • Define detailed functional requirements for automations and integrations to NetSuite

  • Work with TS team to design and unit test automations and integrations

  • Perform quality reviews of deliverables developed by other team members

  • Continue to increase product knowledge and pursue relevant certifications

  • Collaboration with other ACS teams, including Technical Account Managers (TAMs), TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support

  • Follow essential internal business processes aligned toward delighting our Customers

  • Can provide direction and mentoring to others

  • Can work independently and as a team with little to no assistance or guidance needed

Preferred Qualifications include:

  • 6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g., Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Software and/or Retail)

  • Strong NetSuite ERP experience - competing ERP offerings may be considered

  • 2+ years external consulting role experience with sustained C-suite interactions

  • Experience with defining requirements for complex customizations and integrations

  • Proven custom development analysis, design, and testing skills

  • Strong communication skills

  • Ability to evolve Customer business processes based on leading practices

  • Passion for driving Customer satisfaction

  • Project and/or team leadership experience

  • Finance and/or Accounting professional and/or academic background a plus

  • NetSuite ERP Consultant or other relevant product certifications a plus

  • Ability to leverage a team of people with a broad range of functional, process, change management, and technical skills

  • Ability to synthesize information into a coherent story, strategic vision, and implementation roadmap

Travel Requirement:

· Modest to moderate, as appropriate

#SuiteOpps

#LifeAtNetsuite

#LI-Remote

Life at Oracle NetSuite:

At Oracle NetSuite ERP, we build the best-in-class system for automating business processes. We help our customers run their businesses and scale with them as they grow.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Oracle NetSuite is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran’s status or any other characteristic protected by law.

We don’t just value differences—we celebrate them. We’re committed to creating a workplace where all kinds of people work together. We believe innovation starts with diversity and inclusion.

https://www.oracle.com/corporate/careers/culture/diversity.html

Responsibilities

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.

Analyzes business needs to help ensure Oracle solution meets the customer’s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.

8-10 years of experience relevant to this position including 4 years of consulting experience. Prior team leadership or management experience preferred. Undergraduate degree or equivalent experience preferred. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Strong influencing and negotiation skills. Ability to travel as needed.

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $93,500 to $204,200 per annum; eligible for bonus and equity.

Colorado Pay Range: from $101,400 to $193,400 per annum; eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

  1. Medical, dental, and vision insurance, including expert medical opinion

  2. Short term disability and long term disability

  3. Life insurance and AD&D

  4. Supplemental life insurance (Employee/Spouse/Child)

  5. Health care and dependent care Flexible Spending Accounts

  6. Pre-tax commuter and parking benefits

  7. 401(k) Savings and Investment Plan with company match

  8. Flexible paid time off (unlimited or accrued vacation and sick leave)

  9. Paid parental leave

  10. Employee Stock Purchase Plan

  11. Adoption assistance

  12. Financial planning and group legal

  13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

DirectEmployers