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Salesforce.com, Inc Marketing Cloud Developer in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing

Job Details

The Salesforce.org Marketing Operations team is the bridge between cross functional teams including Corporate Marketing & Communications, Sales, Product Marketing, and Sales Strategy. We’re seeking an experienced Marketing Cloud System Developer/Admin who will seek to understand the strategic priorities of Email Marketers, translate that to our long range enhancement roadmap, and work alongside Business Analysts and to enhance our Marketing Cloud instance for our internal stakeholders.

The Salesforce.org Marketing Operations team works closely with Salesforce Marketing Technology teams to leverage and continue to revolutionize Marketing Operations, adopting or adapting standards to improve efficiency and mROI.

The ideal candidate may have Salesforce Marketing Cloud services, or a related Partner / Consultancy background. They should be known to work independently, thrive in an entrepreneurial atmosphere, communicate tactfully, work with business operations and effectively design, test, and deploy software solutions. We’re keen to find a team member having strong stakeholder management experience who enjoys driving issues to a concrete resolution. Must be an excellent communicator who can tailor their delivery to a variety of audiences. Finally, as with all MOPS team members, you’ll raise our team’s game by making and executing ongoing recommendations to implement new tools and approaches - our model needs to scale with the pace of change in Salesforce.org Marketing Ops, and Salesforce in general.

Why Join Our Team?

Operating as an internal services organization, our Technologists, Business Analysts, Web Experience Managers, Analytics professionals, and Strategic Program leaders manage processes, MarTech enhancements, and problem resolution in a structured yet collaborative model. We pride ourselves in being driven, adaptable, self-starters, known for our subject matter expertise, and for working to define best practices.

Primary Responsibilities:

  • A leader defining and developing the Marketing Cloud enhancement roadmap; with a focus on aligning development enhancements in support of strategic priorities while managing future state and steering changes

  • Serves as lead product adviser & reviewer to other Operations stakeholders; translates Marketing Cloud capabilities to build and leverage Marketing Cloud features in support of our prioritized roadmap

  • Collaborates with IT, Marketing Ops, and Product teams; troubleshoots system errors, provides user support, and helps inform product enhancement requests

  • A driver of compelling communication and reporting of our Marketing Cloud enhancements; comfortable and highly capable at communicating progress against the prioritized roadmap

  • Develops new or enhance existing processes to support new marketing strategies; working with Marketing and technology client representatives to gather functional and technical requirements

  • Owner of Marketing Cloud Enhancement & Process Documentation; creates application wireframes and process designs, training materials (e.g. job aids, reference guides, training manuals),

  • Leads rock-solid solutions delivery; participate in the creation and execution of test plans, strategies, and communications (e.g. requirement traceability, test scripts, test data requirements, defect management)

  • Ensures effective and scalable data prop; monitors key data propagation & enhancement processes for success & failures

  • Supports effective admin and new user onboarding; delivering high-level / introductory overview sessions and performing limited user administration (setup and maintaining Users & Roles) across all BUs within our scope

REQUIRED Skills and Experience:

  • 2+ years experience as Salesforce Marketing Cloud developer or solution architect preferred, preferably in an enterprise scale company

  • Proven Marketing Cloud developer chops with a passion for and 2+ years of experiencing supporting projects from requirements gathering to release management

  • 1+ years of Marketing Cloud developer work experience in a B2B Marketing organization, or 2+ years working as a developer delivering Marketing Cloud solutions for B2B organizations

  • Salesforce Marketing Cloud Developer Certification

  • Solid understanding of / experience with data modeling and querying as it pertains to Marketing Cloud required. Experience working with Marketing Cloud data extensions, queries and AMPScript preferred

  • Must be proficient with MS SQL, specifically within Marketing Cloud development or troubleshooting

  • Experience with testing/optimization platforms, and working with large datasets and databases preferred.

  • Creative problem solver and out of the box thinker who can effectively collaborate with a range of stakeholders throughout a matrixed organization.

  • Demonstrated ability to quickly learn new systems and deeply evaluate the technical components of a product from a business perspective.

  • Excellent communication skills

  • Must be highly proficient in Google Docs, MS Office Suite

PREFERRED Skills and Experience:

  • Previous experience with a large professional service organization

  • Experience administering other SaaS Marketing Automation systems (Pardot, Marketo, Eloqua, etc), and/or related certifications a plus

  • Familiarity with Salesforce a bonus

  • Experience with marketing customer data models

  • Experience with technologies and processes for mobile and social media technologies, solutions, and strategies

For Colorado-based roles: Minimum annual salary of $99,200. You may also be entitled to receive incentive compensation , bonus, restricted stock units, and benefits. https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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