Massachusetts Veterans Jobs

Job Description:

• Responds to inquiries from patients, clinical, and professional staff regarding release of Protected of Health Information (PHI).

• Presents a courteous and helpful demeanor to all patients, visitors, other employees/medical staff members, or any other person an employee encounters while representing.

• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follow through as promised and being proactive in identifying client concerns or problems. Helps resolve customer service matters in a polite manner.

• Educates requestors on procedures for obtaining medical record information.

• Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs.

• Follows up with requestors regarding any delays.

• Responds to telephone inquiries from patients, attorneys, insurance companies, and clinical and professional staff regarding Release of Protected Health Information.

• Attends required trainings to keep up to date with the latest information systems and imaging functionality.

• Report site-based operational issues to Team Lead and/or Manager.

• Reviews authorization for completeness. Follows up as necessary.

• Returns requests for insufficient information to clinics, patient or requestor when applicable.

• Processes urgent requests as required.

• Utilizes electronic applications for requesting and processing authorizations.

• May manage on-site health information requests and inquiries for patient health information when received by the patient or authorized individual.

• Verifies the patient identity and confirms the authorization is valid and complete

• Ensures the requesting party has a legal right to request a patient’s medical information

• Screens health records for any confidential and sensitive information that is not covered under a general authorization (records containing confidential or sensitive can only be released with an authorization specifically stating the type of information that is being released).

• Operates under EPIC Release of Information application to enter/edit and/or access information.

• Accesses electronic health record to print/email/fax/or upload to Patient Gateway and documents the release of the computerized PHI.

• Meets productivity standards established by manager.

• Provides manager with daily statistics to ensure that staffing levels reflect workload requirements.

• May require coordinating the release of Imaging CD’s with Imaging Reports for patient requests.

• Periodically may be assigned special projects and related duties and may be required to assist in other areas of the department as determined by manager.

• Opens mail, stamps date received and confirms medical record number.

Skills:

Scanning, Administrative Skills, Microsoft, Medical Records, Electronic Medical Records, Release of Information, Data Entry, Filing, Scanner

Additional Skills & Qualifications:

HS Diploma

Microsoft Office Experience

Communication Skills

Attention to detail

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.