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State of Massachusetts Member Self-Service Business Lead in Boston, Massachusetts

Office of the State Treasurer and Receiver General Job Description Department:State Board of Retirement Title:Member Self-Service Business Lead Reports to:MSS Program & Business Development Manager, MSRB Director for Information Services & Technology About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”) Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident. We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value the culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. https://www.surveymonkey.com/r/FM68GFV PURPOSE OF POSITION The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities. The MSRB serves more than 87,000 active and 64,000 retired members and beneficiaries. The MSRB is undertaking the development and implementation of a dedicated Member Self-Service (MSS) portal. A needs assessment has been completed. The MSS Business Lead would serve as a key member of the MSS project team and work toward the successful development and integration of the selected functionality with the MSRB’s business operations and technological requirements. ESSENTIAL RESPONSIBILITIES * Demonstrated experience working as a part of a complex, multidisciplinary solution delivery team * Support the development of the roadmap for the MSS initiative and implementation * Knowledge of consumer-facing processes related to retirement benefits or similar financial services * Develop working knowledge of all aspects of MSRB’s pension benefit administration processes and the applications that support those processes * Update and/or document existing processes and workflows to be enabled in the MSS application * Develop the business case and key performance indicators (KPIs) to measure program success and member satisfaction * Define use cases for MSS member facing processes that assist and facilitate application use by MSERS members and MSRB staff * Define use cases for MSS integration to back-end operations processes * Assemble and prioritize the needs of system users * Drive and perform role of Subject Matter Expert for MSS functional design and requirements definition * Support Data Architect with MSS integration use cases to back-end systems * Manage and perform user acceptance testing * Support change management efforts with adoption of the MSS application * Facilitate employees to take part in the discussion and make the MSS initiative a success * Identify adoption-related issues and escalate for discussion and resolution SKILLS AND COMPETENCIES * Bachelor’s Degree in Business Administration or related field * Minimum of 10 years’ operations management experience in benefit administration or financial services * Experience leading transformational projects * Experience in software development life cycle (SDLC) and web technologies * Experience with Massachusetts General Law Chapter 32, plan riles and the public defined benefit pension industry * Experience working in the public sector * Ability to effectively communicate, lead and motivate retirement professionals * Exceptional interpersonal skills and relationships with all levels of MSRB * Adaptable to changes in retirement and business management * Inclusive and collaborative decision maker * Willingness to take initiative, see and implement improvements to management and operations * Maintain and promote a positive attitude, supportive work environment, and set high standards Visit ourcareer pageto learn more about our culture or follow us on social @TreasuryLifeMA to see first-hand why Treasury employees feel we are a great place to work. Not the job for you? That is okay! Join our Talent Network and receive emails when new positions open at Treasury. Job: Information Systems and Technology* *Organization: Off of State Treas & Rec Genrl *Title: *Member Self-Service Business Lead Location: Massachusetts-Boston-1 Winter Street Requisition ID: 210008TF

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