Job Information
Pine Street Inn Men's Shelter 7-3 Relief Counselor in Boston, Massachusetts
Men's Shelter 7-3 Relief Counselor
Department: Men's Inn
Office: 444 Harrison Avenue
Location: Boston, MA
Position Type: Direct Care
Hours/Shift: Hours Vary
Employee Type:: Relief
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SCHEDULE: On Call as Needed, Essential position during weather and other emergencies.
Pays $21.40 per hour
LOCATION: 444 Harrison Ave, Boston MA
JOB DESCRIPTION:
SUMMARY OF THE POSITION:
The Relief Guest Services Specialist (Relief GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff, and follows all the same requirements as regularly scheduled Guest Services Specialists. The Relief Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests- needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Relief Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The Relief GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The Relief GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The Relief GSS is required to make sound decisions and appropriately seeks guidance from a supervisor
REQUIREMENTS:
EDUCATION/TRAINING:
REQUIRED:
High School diploma or GED
PREFERRED:
Valid MA driver-s license in good standing
Bilingual English/Spanish
KNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of one (1) year of experience in the Human Services field
PREFERRED:
Administering Narcan and CPR in a work setting
Knowledge in the areas of addiction, recovery, and mental illness
Knowledge of issues pertaining to the homeless
Knowledge of area resources
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to stand for long periods of time
Ability to stretch, bend and lift up to (twenty-five) 25 lbs
Ability to assist guests up and down stairs, and in-and-out of wheelchairs
Ability to respond quickly to emergencies
MENTAL ABILITIES/SKILLS:
REQUIRED:
Ability to respond safely, quickly, and calmly in emergencies and to emergency situations
Ability to use good judgement in stressful or emotionally charged situations
The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse
Ability to be resilient in difficult and ambiguous situations
Ability to handle multiple assignments
Ability to communicate clearly both verbally and in writing
Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills
Ability to communicate/speak (as well as to listen) in a non-judgmental manner
ESSENTIAL FUNCTIONS WITHIN THE CORE COMPETENCIES FOR THE POSITION INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:
Guest Focus
Actively motivate guests through daily interaction to quickly move out of shelter by any means possible to include staying with family or friends and moving back to their community of origin
Consistently follow PSI and shelter safety policies and procedures promoting a safety conscious work environment
Treat all guests and staff with dignity and respect
Proactively conduct wellness checks of guests in different sections of the building
De-escalate stressful situations utilizing Critical Incident Debriefing and Trauma-informed Care
Administer Naloxone as needed
Perform CPR as needed
Enforce the -Good Neighbor Policy-: Monitor the building and the surrounding area for safety, security and hazards ensuring a safe/secure environment for guests, staff and all others
Connect guests to emergency medical services, detox and other community programs as needed to include, but not limited to, Triage, Rapid Re-Housing (RRH) services, Day Services, Detox and substance abuse services
Connect guests to MATCH behavioral supports to assess and respond to symptoms of mental illness and co-occurring disorders
Enhance a quick match to housing by working collaboratively with PSI Triage, RRH and housing placement staff
Maintain daily shelter documentation to include but not limited to: shelter intake when needed, HMIS systems, log and referral books maintained at the front desk, Suspension of Services (SOS) and SOS status
Follow animal accommodation policies
Assist guests through meal service, and as directed by a supervisor, with showering and/or dressing.
Pleasantly greet, welcome and work with volunteers, donors, food servers, tour groups and other visitors
Help guests with all issues pertaining to lockers as needed or assigned
Maintain a knowledge of the effective use of the phone, fax, and computer systems and copiers located throughout the Inn
Judgement
Seek supervision when needed
Advise the supervisor/key carrier regarding matters of concern with operations or policy
Adhere to TB-testing procedures
Maintain current certification in CPR and First Aid
Document all hazardous incidents and intervening appropriately in any unsafe situation
Consistently attend and actively participate in meetings to include but not limited to shift reports, staff meetings, case conferences, supervision or check-ins with supervisor.
Report to work regardless of weather conditions as Guest Services Specialist positions are considered essential under the PSI weather emergency policy
Report to work and all scheduled meetings and trainings on time
Perform other additional assignments or projects as requested/directed by supervisor, program director or senior program or agency managers Attend mandatory Narcan trainings
Resilience
Consistently demonstrate behavior that is representative of PSI-s values of Community, Teamwork, Accountability and Respect
Utilize Trauma-Informed Care when interacting with guests and staff
Adhere to the Inn-s mandatory training requirements including CPI, CPI refresher course, Trauma- Informed Care, Motivational Interviewing, and any other training required by program management
Actively participate in individual supervision
Comply with and model compliance with all PSI policies, including illness prevention and occupational health policies.
Accept other duties or work locations as assigned in order to meet the needs of the organization during weather or other emergencies.
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