Salesforce.com, Inc MuleSoft Technical Curriculum Development Manager - IT Ops / DevOps in Boston, Massachusetts
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Products and Technology
MuleSoft Training and Certification is a critical enabler of customer success by supporting product sales, enabling partners, driving customer adoption, and growing the ecosystem of individuals with MuleSoft skills. Working closely with stakeholders, we develop role-based learning paths to teach and validate technical MuleSoft skills. We have a robust, state-of-the-art portfolio of instructor-led courses, self-paced courses, certification exams, and additional self-study materials for developer, architect, and operations roles.
We are looking for a Senior Manager to drive the development of our IT operations / DevOps learning paths. In this role, you will lead a team of subject matter experts to maintain and evolve our learning paths for new and experienced MuleSoft practitioners.
What you’ll achieve:
Complete Salesforce and MuleSoft onboarding programs
Become familiar with MuleSoft’s existing training portfolio and the training portfolio roadmap
Take over management of developers on the team including having weekly 1-1’s
Participate in and then own the interview process to hire additional developers for the team
Attend MuleSoft training courses
Develop technical proficiency in core MuleSoft technologies
Pass the MuleSoft Certified Developer - Level 1 exam
Ramp on curriculum development tools and processes
Manage and develop a globally distributed team that has members with very different levels of course development experience and MuleSoft experience
Grow the team by hiring additional developers as per the hiring plan
Plan, manage, and deliver projects on time
Regularly review, analyze, and report on all course feedback and metrics regularly
Continually strive to create more effective learning content more efficiently with increased student satisfaction, instructor satisfaction, and student certifications
Collaborate with other managers to procure additional subject matter experts as needed for projects
Drive the development of standards and their consistent implementation in training materials
Document processes related to the curriculum development lifecycle
Work with stakeholders to design and implement instructor enablement plans as needed for new and/or updated courses
What you’ll need to be successful:
College technical degree (CS or Engineering preferred)
Technical background and experience to be able to understand and use MuleSoft products
2+ years managing a globally distributed development team
Proven track record building a highly functional team
Ability and desire to develop individuals and their skill sets
Excellent project management skills with ability to plan, manage, and deliver projects on time
Strong verbal and written communication skills
Strong team player with ability to successfully collaborate with geographically distributed teams
Independent self-starter with proven time management and prioritization skills in a dynamic environment
Training / education experience:
2+ years managing development of materials for a highly technical audience including developers and/or architects
2+ years developing instructor-led training materials yourself in a technical software company
Familiarity with course development methodologies
Familiarity with various tools to create instructor-led content and self-paced learning content
What would also be useful to have:
Real-world experience developing and/or implementing enterprise integration solutions
Software development experience using Maven, GitHub, and Jenkins
Working knowledge of APIs, web services, and JMS messaging
Experience with integration technologies (MuleSoft, IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, etc.)
Deep understanding of enterprise technologies and business context
Experience developing or managing the development of certification exams
Experience with Salesforce and Trailhead
For Colorado-based roles: Minimum annual salary of $118,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/
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