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Salesforce.com, Inc MuleSoft Technical Curriculum Development Manager - IT Ops / DevOps in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

MuleSoft Training and Certification is a critical enabler of customer success by supporting product sales, enabling partners, driving customer adoption, and growing the ecosystem of individuals with MuleSoft skills. Working closely with stakeholders, we develop role-based learning paths to teach and validate technical MuleSoft skills. We have a robust, state-of-the-art portfolio of instructor-led courses, self-paced courses, certification exams, and additional self-study materials for developer, architect, and operations roles.

We are looking for a Senior Manager to drive the development of our IT operations / DevOps learning paths. In this role, you will lead a team of subject matter experts to maintain and evolve our learning paths for new and experienced MuleSoft practitioners.

What you’ll achieve:

3 months:

  • Complete Salesforce and MuleSoft onboarding programs

  • Become familiar with MuleSoft’s existing training portfolio and the training portfolio roadmap

  • Take over management of developers on the team including having weekly 1-1’s

  • Participate in and then own the interview process to hire additional developers for the team

  • Attend MuleSoft training courses

  • Develop technical proficiency in core MuleSoft technologies

  • Pass the MuleSoft Certified Developer - Level 1 exam

  • Ramp on curriculum development tools and processes

12 months:

  • Manage and develop a globally distributed team that has members with very different levels of course development experience and MuleSoft experience

  • Grow the team by hiring additional developers as per the hiring plan

  • Plan, manage, and deliver projects on time

  • Regularly review, analyze, and report on all course feedback and metrics regularly

  • Continually strive to create more effective learning content more efficiently with increased student satisfaction, instructor satisfaction, and student certifications

  • Collaborate with other managers to procure additional subject matter experts as needed for projects

  • Drive the development of standards and their consistent implementation in training materials

  • Document processes related to the curriculum development lifecycle

  • Work with stakeholders to design and implement instructor enablement plans as needed for new and/or updated courses

What you’ll need to be successful:

Technical skills:

  • College technical degree (CS or Engineering preferred)

  • Technical background and experience to be able to understand and use MuleSoft products

Management experience:

  • 2+ years managing a globally distributed development team

  • Proven track record building a highly functional team

  • Ability and desire to develop individuals and their skill sets

  • Excellent project management skills with ability to plan, manage, and deliver projects on time

  • Strong verbal and written communication skills

  • Strong team player with ability to successfully collaborate with geographically distributed teams

  • Independent self-starter with proven time management and prioritization skills in a dynamic environment

Training / education experience:

  • 2+ years managing development of materials for a highly technical audience including developers and/or architects

  • 2+ years developing instructor-led training materials yourself in a technical software company

  • Familiarity with course development methodologies

  • Familiarity with various tools to create instructor-led content and self-paced learning content

What would also be useful to have:

  • Real-world experience developing and/or implementing enterprise integration solutions

  • Software development experience using Maven, GitHub, and Jenkins

  • Working knowledge of APIs, web services, and JMS messaging

  • Experience with integration technologies (MuleSoft, IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, etc.)

  • Deep understanding of enterprise technologies and business context

  • Experience developing or managing the development of certification exams

  • Experience with Salesforce and Trailhead

For Colorado-based roles: Minimum annual salary of $118,400. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

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Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

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Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

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