Massachusetts Veterans Jobs

MassHire JobQuest Logo

Job Information

Salesforce.com, Inc MuleSoft Training Portfolio Operations Manager in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

Are you an organizer with a serious attention to detail that is passionate about high quality output?

If so, we are looking for you to join our team! The Portfolio Operations Manager owns the end delivery of the training portfolio releases and works across the group to deliver new content through the release process to the learning management system. You are responsible for the schedule, the quality gates, and release gates to ensure the content meets all standards. In this role, you are a strong user advocate who believes in upholding the customer experience by only making available high quality materials and protecting the MuleSoft training and certification brand.

What you’ll achieve:

3 months:

  • Complete Salesforce and MuleSoft onboarding programs

  • Become familiar with MuleSoft’s existing training and certification portfolio and roadmap

  • Become an expert on the creation of learning components in our learning management system

  • Review and participate in our existing portfolio release processes

12 months:

  • Own the release management lifecycle (which includes scheduling, coordinating, and rollout) of all portfolio updates/releases

  • Handle internal release communications to stakeholders

  • Ensure readiness of materials to be released including proper QA and sign off by stakeholders

  • Manage the content editing process

  • Perform the non-technical QA of all materials and ensure technical QA is completed

  • Ensure consistency across different types of releases

  • Drive the development of standards (for slides, templates, file structure, and so on) and ensure their consistent implementation across the entire portfolio

  • Forward-plan the release windows and cycles across the portfolio

  • Be responsible for deploying releases to the LMS, including creating necessary learning components, structures, and templates as necessary

  • Be responsible for publishing and updating course info on the website, data sheets, and other collateral

  • Work with stakeholders to design and implement enablement plans for releases as needed for various roles on the team (instructors, operations, advisors, etc)

  • Manage content localization

  • Produce and maintain release dashboards

  • Provide clear and regular status on the state of releases and risks

  • Measure and report release metrics

  • Review and liaise with legal for content copyright and legal conditions

  • Continually identify areas of improvement and implement changes to the release process

  • Ramp on our portfolio development tools and processes and identify opportunities for improvements

What you’ll need to be successful:

  • Experience administering content on one or more learning management systems

  • Excellent project management and organization skills with ability to plan, manage, and deliver projects on time

  • Advanced knowledge of project management lifecycle and formal training in project management practices preferred

  • Basic HTML skills

  • Outstanding attention to detail and a meticulous, thorough nature

  • An obsession with high quality output that takes pride in delivering such to our customers

  • A love of lists and processes

  • Creative and innovative with a desire to continually improve processes

  • Independent self-starter with proven time management and prioritization skills in a dynamic environment

  • Strong team player with ability to successfully collaborate with geographically distributed teams

  • Strong written and verbal communication skills

  • Language fluency — strong English required

What would also be useful to have:

  • PMI certification

  • People management experience and skills

  • Experience with Edubrite

  • Experience with ASCIDocs

  • Software development experience using Maven and GitHub

For Colorado-based roles: Minimum annual salary of $99,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

DirectEmployers