Massachusetts Veterans Jobs

DESCRIPTION: Principal responsibilities will include managing the agency’s on-site servers, cloud services, backup, and O365 accounts; assisting in the design and implementation of strategic IT initiatives; and supporting the maintenance of AWS and Azure servers hosting custom web applications. All this work takes place in the context of a mission-driven agency working to promote affordable housing, sustainable transportation, municipal collaboration, and inclusive decision-making. This position is a member of a 4-person IT team that currently includes an experienced IT Manager and two helpdesk specialists. The position will offer many opportunities for project leadership and professional development.

Qualifications for the role include knowledgeable experience with MS Azure administration, MS O365 administration, Active Directory, and supporting our staff in a hybrid work environment.

Knowledge of AWS administration and VMWare is also preferred.

Qualifications include 5 years of progressively responsible experience that demonstrates a range of capabilities. The ideal candidate will be positive, detail-oriented, self-directed, and committed to a more sustainable and equitable region.

Our strategic priorities involve sustainable development, advancing equity, regional collaboration, and creating a climate-friendly region. A hybrid schedule, combining time in the office with remote work. Employees must reside within a commutable distance from Boston office. This is an opportunity to work in a dynamic, interdisciplinary, and innovative environment with professionals who are committed to building a more sustainable and equitable future for everyone who lives and works in Greater Boston.

RESPONSIBILITIES

• Manage our O365 SaaS applications and our Azure AD environment

• Install, configure, and troubleshoot virtual servers and desktops in a VMWare infrastructure

• Assist IT Manager with maintenance of on-site agency servers and the clustered VMWare and XenServer environments.

• Assist Digital Services team with configuration, maintenance, and troubleshooting of AWS servers (mostly Linux) hosting our databases and custom web applications.

• Manage and maintain network/email accounts in a hybrid environment.

• Provide second-tier and third-tier IT support to staff both on- and off-site, addressing issues that cannot be resolved by the helpdesk generalists.

• Assist colleagues with infrastructure projects and tasks where needed, including maintenance and documentation of core IT infrastructures.

• Install, upgrade, and troubleshoot a variety of software and hardware; install and support network printers; set up and troubleshoot mobile devices. Provide occasional on-call technical assistance outside of normal workdays and be available for scheduled system maintenance events that may take place nights and weekends.

QUALIFICATIONS Candidates should have 5 to 7 years of progressively advancing experience that demonstrates a range of capabilities. Post-secondary education (Associates, Bachelors, Masters, certificates) in technology/computer science fields can substitute for up to five years of work experience. Microsoft Certified Professional Certification desired: MCSA or MCSE preferred.

Successful candidates for this position will demonstrate all or most of the following:

• Strong technical troubleshooting and support skills with a focus on Microsoft technologies, MS Office Products, and MS SaaS products

• Advanced knowledge of Microsoft products including Office 365 and its administration

• Advanced knowledge of Active Directory and Group Policies

• Strong experience with virtualization technologies, preferably VMWare and Citrix XenServer

• Advanced knowledge of PC hardware and Microsoft operating systems including Windows 10 and 11, and current Windows Servers

• Advanced understanding of networking technologies and protocols such as IP addressing, DNS, DHCP, and routing through multiple VLAN’s

• Experience with troubleshooting and support of Linux technologies, preferably in Ubuntu

• Knowledge of MS SQL for supporting and troubleshooting is preferred

• Experience with physical server interconnections with SAN hardware (IBM and Dell / EMC preferred) while working in clustered environments

• Knowledge of GIS systems (Esri, QGIS, or other) is preferred

• Excellent communications skills both verbal and written to technical and non-technical staff

• Excellent time management and problem-solving skills; ability to prioritize assigned projects, help desk calls, and emails

• Demonstrated commitment to continuous learning and ability to research modern technologies

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.