Randstad US office assistant in boston, Massachusetts
boston , massachusetts
posted february 12, 2024
$24 - $26 per hour
category office and administrative support occupations
Randstad is looking for an Office Assistant to be responsible for the day-to-day patient and customer interactions within practices and/or locations of the Department of Dermatology. The Practice Assistant is the main frontline contact and will interact with customers in person, by telephone, and/or electronically. Requirements / MUST haves:
Epic Software Scheduling a plus
Microsoft Office Suite
Excellent communication, and interpersonal skills and consistently foster positive customer experiences
Previous healthcare/ patient care experience
For faster communication, please email an updated resume to email@example.com
salary: $24 - $26 per hour
work hours: 7 AM - 5 PM
education: High School
Assume primary responsibility for scheduling patient appointments per BWH, Dermatology and practice specific standards and guidelines.
Ensure customer satisfaction by appropriately managing the appointment schedule and access to clinical services.
Work closely with physicians to ensure scheduling of patient appointments is done in accordance with physician preferences and templates.
Verify patient's identity using 2+ identifiers when scheduling and during check-in process. Verify patient's appointment time and physician.
Maximize EPIC application features by accessing all available scheduling data and resources.
Cancel and reschedule appointments as requested.
Optimize access and satisfaction by maintaining and coordinating appointment wait lists.
Coordinates physician cancellation (reschedule) lists as required.
Ensure outbound calls or other communications are documented patient's appointment time and physician.on patient's appointment record in EPIC.
Monitor appointment reminder reports and follow-up as appropriate, including making reminder calls in accordance with Dermatology and practice guidelines.
Ensure that patient questions are appropriately answered and/or that appropriate follow-up is provided.
Basic Medical Terminology
Handling Confidential Information
Years of experience: 3 years
Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.
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