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FirstService Residential On-Call Overnight Concierge in Boston, Massachusetts

Job Overview:

Providesexceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors andoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.Assistswith general concierge services and performs administrative clerical,Wordand Excel document work. Walks the building premises as directed for monitoring purposes.

Your Responsibilities:

  • Providesexceptional customer service.
  • Meets and greets residents; checks guests and serviceproviders in/out.
  • Able to understand and react to emergency response and access controlprocedures;monitorsandoperateselectronic security control systems; and accuratelymaintainsdaily logs,recordsand forms.
  • Assistswith general concierge services and performsadministrative clerical,Wordand Excel document work.
  • Walks the building premises as directedfor monitoring purposes

  • Monitors and controls access to the building

  • Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
  • Providesgeneral concierge services as well as administrative clerical work when needed
  • Helpsmaintaina safe and secure environment throughout the building/property(s)
  • Walks the building premises as directed for monitoring purposes

  • Have the ability tounderstand and complete all required forms

  • May be assigned other duties by supervisor

Skills & Qualifications:

  • Ability to manage multiple priorities
  • Demonstrates excellent customer service,communicationand time management skills.

  • Basic knowledge of Microsoft Applications, especially Outlook,Wordand Excel.

  • Command of information system hardware/software is preferred
  • Good written and verbal communication skills
  • Strong customer service and interpersonal skillsrequired
  • Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions.

  • Computer and peripherals, standard and customized softwareapplicationsand tools, and usualoffice equipment.

  • Ability toquickly and easily navigatethe property/building asrequiredto meet the jobfunctions
  • Ability to lift 30 – 50lbs
  • Requires standing, sitting position forlong periodsof time, walking and occasionalclimbing when necessary
  • Handle, finger, grasp and lift objects and packages; must be able to reach with handsand arms
  • The employeeis required towork at a personal computer for extended periods of timeas well as talking on the phone for extended periods of time
  • Must have the ability to detect auditory and/or visual emergency alarms
  • Occasional overtime may berequired
  • Must have the ability to work extended/flexible hours, weekends, and attend Boardmeetings.

Compensation :

$28.00perhour

Disclaimer Statement :

The above informationonthis description has been designed toindicatethe general nature and level of work performedby employees within this classification. It is not designed tocontainor be interpreted as a comprehensiveinventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not anall-inclusivejob description; therefore, management has the right to assign or reassign schedules,dutiesandresponsibilities to this job at any time.

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