Massachusetts Veterans Jobs

Description

The Operational Risk Management (ORM) Methodology Team is seeking an Operational Manager who will be responsible for assisting and supporting the planning, execution, and ongoing review of the Operational Risk Management Methodology Frameworks to include Risk and Control Self-Assessment (RCSA), Issue and Findings Management, Risk and Control Assessment, and Operational Losses. Assist with implementation of program policies, Key Risk Metrics, standards, and procedures. Work closely with Front Line Units to drive implementation and ongoing improvement of Key Operational Risk Programs.

Primary responsibilities include:

• Serves as an advisor and support the Operational Risk Management Programs to include (RCSA, Issues, Operational Losses, and Control Assessment driving industry best practices. Assist with managing the risk program and the implementation of changes by providing updates through partnership with Front Line Units through working groups and trainings, as necessary.

• Make and implement required changes and enhancements to Operational Risk Framework Methodology, Minium Requirements, departmental procedures, and related guidance and training to ensure alignment with Heightened Standards, industry best practices, while driving a Strong Independent Risk Management rating.

• Assist with Enterprise Risk Appetite Metric and Executive Risk Reporting in GRC, providing commentary around limit breaches. Manage the documentation of key risk metrics and conduct research an analysis on metrics that exceeded threshold/limits in order to provide meaningful analysis and conclusions to executive leadership through reporting. Explore opportunities for ongoing enhancements and automation of Key Risk Indicators and reporting.

• Produce commentary and analysis of Operational Risk Frameworks, assessing the Front-Line Units performance and adherence to methodology levering Key Risk Indicators and risk analytics for inclusion in Monthly Risk Committee Reporting and Quarterly Enterprise Risk Opinion.

• Manage, support and assists with both internal and external exams. Works closely with regulatory agencies and assist with regulatory exams. Ensure appropriate exam outcomes through exam management protocols.

• Partner with the Governance Risk and Compliance (GRC tool) team to update and maintain Risk Framework Modules with GRC to support ongoing processes enhancements and methodology updates. Support Front Line Unit requests related to GRC.

• Develops and maintain strong relationships with members of the Front and Second Line and other stakeholders to promote cross -functional risk management capabilities and compliance.

• Maintain knowledge of new or emerging risk management methodologies through professional networking and participating in industry forums.

Qualifications:

• 5+ years of relevant experience within the Banking Industry, Risk Consulting, Financial Services, compliance, Front Line Risk, Internal Audit, and/or Regulatory Agency

• Experience with Risk management Frameworks to include Risk and Control Self-Assessment (RSCA), Issues Management, and Control Assessment.

• Operational Risk Management experience.

• Strong analytical capabilities to provide data-centric insights.

• Knowledge of regulatory guidance pertaining to Enterprise and Operational Risk.

• Technical proficiency in Microsoft Excel, Word Visio, and PowerPoint.

• Excellent communication skills and experience producing high-quality materials for management consumption.

• Familiarity with Governance Risk and Control (GRC) tools (Archer preferred).

Education:

• Bachelor’s Degree: Accounting, Business, Risk Management, Finance, Economics or equivalent field or equivalent work experience.

• License or Certification: preferred by not required

Hours & Work Schedule: Hybrid 3 days in the office 2 working from home

• Hours per Week: 40

• Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.