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Job Description

Intermediate-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.

Responsibilities

Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.

1. Management of Projects

• Main point of contact through entire Installation process through go live

• Review each sales order within their area of responsibility

• Direct and ongoing Communication with Hotel client contact and staff throughout project

• Coordinates project kick-off calls

• Sets accurate expectations of Installation process from pre- Implementation process to post Installation

• Builds project frame, schedules and blocks resources for onsite installation

• Assists hotels with pre-requisites and ensures client fully understands the Implementation process

• Prepares project outline for field Implementation Specialists and provides detailed, specific information on projects and all deliverables

• Ensure that licenses, hardware, software and all project specifications are accounted for

• Supervises onsite Oracle Hospitality resources to ensure projects are on track as scheduled

• Serves as first point of escalation for the onsite resources

• Raises issues to their Implementation Manager

• Runs assigned projects from start to finish

• This includes the following OPERA related projects:

OPERA New full installations

OPERA Brand to Brand conversions

Post follow-up visits

OPERA added module projects- Sales & Catering, OVOS, etc.

Change of Ownerships

OPERA Upgrades

OPERA Hardware Migrations

2. Leads the assigned site level installation team (installers, senior installers and consultants)

• Supervises site level installation process and ensures tasks remain on schedule

• Makes recommendations to Implementation Manager on staff utilization

• Review of daily communication from site level installers about project

• Control and approve all travel requirements for installation team

• Approve expenses on a weekly basis

3. Develop the relationship with the client, management company or/or corporate entity

4. Review and respond quickly to customer feedback and inquiries – raise issues

5. Work with the sales/account management team

• Attend project kick-off calls

• Attend pre-sales calls

• Commit and block appropriate resources for pending contracts and supplemental work

• Research billing questions

• Provide installation history

6. Administrative

• Provide backup for other Project Specialists as needed.

• Review install work schedule for each individual project:

• Raise scheduling conflicts to Implementation Manager

• Appropriate scheduling based on skill set for owned project

• Review undelivered and un-invoiced backlog reports and take action as needed update PM and Oracle to move, bill or cancel work

• Supervise the Deferral report to improve revenue recognition

• Verify project specialist billing for ASL billing report and PDT billing report on a project basis

• Audit installs for customer happiness, communication, project information, sign-offs, billing, etc.

• Run data points in the PM scheduling system for accurate reporting

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated location(s)

California Pay Range: from $26.59 to $51.73 per hour; from $55,300 to $107,600 per annum. May be eligible for equity.

Colorado Pay Range: from $25.10 to $46.59 per hour; from $52,200 to $96,900 per annum. May be eligible for equity.

New York City Pay Range: from $25.10 to $49.18 per hour; from $52,200 to $102,300 per annum. May be eligible for equity.

Washington Pay Range: from $28.08 to $49.18 per hour; from $58,400 to $102,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Flexible paid time off (unlimited or accrued vacation and sick leave)

9. Paid parental leave

10. Employee Stock Purchase Plan

11. Adoption assistance

12. Financial planning and group legal

13. Voluntary benefits including auto, homeowner and pet insurance

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer