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Wolters Kluwer Order Processing Representative in Boston, Massachusetts

Job Summary:

The Order Processing Representative for Wolters Kluwer Health (WKH) UpToDate Inc. is responsible for the efficient and accurate entry of UpToDate customer data in accordance with department policies and business protocol. Order Processor duties include, but not limited to, developing a deep understanding of UpToDate systems, products, customers, processes and procedures. The candidate must be highly organized and have a high level of accuracy. The individual person must be a team player who is able to meet deadlines and very dependable.

this role will start at 100% remote, but will transition to work out of the Waltham (Boston), MA. office in near future. This would be a 1st shift (8-5pm) role as well.**

Essential Duties and Responsibilities:

•Entering new and renewal orders for our subscription service into our customer database while paying special attention to data accuracy and meeting department productivity metrics

•Ensuring that payments are applied to the appropriate accounts

•Developing an in-depth knowledge of all systems, tools, templates and processes used within the department.

•A clear understanding of urgency and ability to meet daily deadlines

•Collaborating with peers and management to continuously improve and accepting critical feedback and implementing suggestions

•Assisting with month-end closing and reports Assisting all other departments initiatives as needed to ensure the best experience for our customers

•Strong organizational skills

•A clear understanding of urgency

•Other duties as assigned

Required Experience:

•2+ years of Order Entry or Order Management database experience and/or Bachelor’s degree in business or related discipline.

•Strong familiarity with CRM and Microsoft Office •Candidate must be willing and have a desire to learn new databases

•Strong analytical and problem-solving skills

•Candidate must be able to effectively communicate both verbally and in writing

•Excellent time management and multi-tasking skills with robust attention to detail

•Candidate will be required to consistently meet and maintain individual and team goals and objectives


Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.