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State of Massachusetts Outpatient/Ambulatory Care Center Clerk in Boston, Massachusetts

The Lemuel Shattuck Hospital, operated by the Massachusetts Department of Public Health (DPH), is seeking an experienced and detail-oriented Clerk (Clerk III) for the Ambulatory Care Center/Outpatient Department at the campus in Jamaica Plain. The Clerk assists with a variety of clerical duties in the Ambulatory Care Center. The incumbent provides desk assistance and is responsible for retrieving all phone calls and provides excellent customer service when communicating with patients, staff, and vendors. The Clerk coordinates the timely retrieval of all incoming prescription and paperwork requests. Responds to all staff needs in the Ambulatory Care Center related to necessary communications with other floors, disciplines, outside clinicians and facilities. _Please Note_: The hours for this position are 9:00 a.m. to 5:00 p.m., (37.5 hours per week) Monday through Friday, with Saturdays and Sundays off. _Duties and Responsibilities (These are a general summary and not all inclusive)_: * Cover the desk in the Ambulatory Care Center from 9:00 am to 5:00 pm. * Respond to all telephone calls in a timely manner and refers calls to appropriate parties. * Retrieve all messages and reports messages to appropriate parties. * Retrieves all incoming prescription / paperwork requests and disseminates for completion and processes all outgoing prescription / paperwork and ensures delivery. * Stock paper in fax machine, copier, and both printers (also monitors each machine for needed service and request services as needed). * Retrieve information from both printers and fax machines and disperses to appropriate person / place. * Maintains adequate levels of forms in the supply closet, at the desk, EHO, and in the form station. * Printout clinic schedule for the next day. * Maintains adequate supplies of Employee Health Office Needle Stick packets and New Employee packets. _Required Qualifications_: * Knowledge of the English language including spelling, word meaning and word usage. * Ability to understand and apply the laws, rules, policies, and procedures governing assigned unit activities. * Ability to read, write, and comprehend the English language. * Ability to use proper grammar, punctuation, and spelling. * Ability to follow written and oral instructions. _Preferred Qualifications_: * Knowledge of clerical office practices and procedures including recordkeeping, office correspondence control, typing and use of office equipment, supplies and business preparation. * Understanding of best practices for relationship building and effective collaboration. * High level of self-motivation and accountability, bringing enthusiasm and energy to team and tasks * Detail-oriented and highly organized, with strong ability to successfully multi-task * Strong written and oral communication skills, and proficiency in Microsoft Office applications including Excel, Outlook, PowerPoint, Teams, and Word _About the Lemuel Shattuck Hospital:_ Shattuck provides a safety net for patients referred by teaching and community hospitals that require extended care and is an essential health care provider for patients facing challenges accessing high quality healthcare. The hospital is on the front lines of the opiate epidemic, leading in the innovative treatment of substance use disorders. Shattuck provides a full range of services including acute care supported by a Medical Intermediate Care Unit, surgical services, telemetry, anesthesiology, pulmonary services, orthopedics, rehabilitative medicine, PICC/central line placement, advanced wound care, chemotherapy, and telemedicine. Comprehensive ancillaries and procedures include full clinical lab/pathology, CT and MRI, on-site pharmacy, sleep studies, EKG/ECHO and EEG. In addition to the main hospital, 25 outpatient clinics coordinate “one-stop” medical and mental health care and offer the only ambulatory surgical service among the state hospitals. The clinical environment is strictly governed by regulatory standards that mandate day to day interventions and services _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #2. First consideration will be given to those applicants that apply within the first 14 days. Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below: I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. * II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. * III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. * IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.* * Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Public Health *Title: *Outpatient/Ambulatory Care Center Clerk Location: Massachusetts-Boston-170 Morton Street Requisition ID: 230003QI