Massachusetts Veterans Jobs

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Type:

Per Diem

Scheduled Hours:

0

Work Shift:

Rotating (United States of America)

PATIENT SERVICE REP

Job Description:

Essential Functions

Transcription:

• Transcribes physician orders utilizing order communications and appropriate requisitions; this include both paper and electronic.

• Schedules patient testing for diagnostic and procedures as needed.

• Processes stat and urgent orders with an appropriate time frame

Unit Activities:

• Maintains a safe, clean, and functional unit and nurse’s station.

• Supports hospital policies for visitors, is aware of any alterations for specific patients, and encourages enforcement as needed.

• Directs patients, visitors, and health team members to the primary nurse or designee.

• Coordinates and prioritizes incoming information, and relays results to the appropriate individual(s).

Communications and Interpersonal Relations:

• Maintains a calm and efficient atmosphere within the unit.

• Works courteously and collaboratively with all members of the health team.

• Answers telephone in a professional manner and communicates messages in a timely manner.

• Receives and directs information accurately to appropriate personnel

• Answers phone by identifying nursing unit and self.

• Communicates effectively and courteously with patients, families, nursing and anesthesia staff, physicians, and other departments.

• Greets, directs and gives non-medical information to patients, visitors and personnel.

• Collaborates with other departments in a positive and productive manner

• Uses paging and intercom system appropriately.

• Understands when an emergency situation exists and responds accordingly.

• Reports or receives pertinent information to/from other shift secretary.

• Coordinates activities that require follow-up. Leaves accurate messages concerning activities that require completion (i.e., consults).

• Updates Electronic Communication Board of patient’s arrival and discharge in the PACU.

Minimum Requirements

• High School Diploma or equivalent

• Proficiency with computers and medical terminology preferred

FLSA Status:

Non-Exempt

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled