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PRIMARK Part - Time Operations Support in Boston, Massachusetts

Part - Time Operations Support

  • JOB ID: 122181BR

  • Boston, Massachusetts, United States

  • Part time

  • Employee - Permanent

Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.

Reports to:EHS & Operations In-Store Lead / Store Manager

This role will:

• Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence

Key Responsibilities:

Sales & Customer Experience

• Print POS tickets to support Primark’s Pricing policy

• Assist with inputting price adjustments on system

• Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness

• Support with customer queries with a view to resolving them in line with our customer promise

People

• Act as the point of contact in-store for Operations and EHS queries

• Actively cascade any Operations and EHS topics that arise to the store team

• Promote compliance to Operations and EHS policies and procedures

• Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required

• Listen and communicate effectively as part of a successful store team

• Demonstrate trust and mutual respect in all interactions with the store team

• Support with EHS training for new starters and refresher training for Retail Assistants when required

Operations / Cost Control

• Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual

• Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines

• Support with EHS activities in accordance with local guidelines

• Review DAN/WAN communications and action Operations and EHS tasks

• Understand and adhere to GDPR policies and procedures

• Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)

• Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes

• Support store management team by completing relevant contractor management paperwork

• Assist with reporting and resolving any technology repairs in a timely manner

• Manage the lost property (non-valuable) process

• Complete stationery orders for the store

• Order shop floor goods (not for resale)

• Support with routine self audits

• Order PPE to maintain sufficient stock of supplies for a safe working environment

• Check First Aid kits are stocked with relevant materials / supplies

Skills & Experience

• Desire to provide great colleague & customer experience

• Great people skills with an ability to build and maintain credible working relationships with colleagues

• Ability to effectively communicate, guide and support colleagues

• Planning and organisation skills with strong attention to detail

• Administrative and computer skills

• Positive, proactive and self-motivated

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