Job Information
Children's Hospital Boston Patient Access Liaison - temporary in Boston, Massachusetts
76727BRJob Posting Title:Patient Access Liaison - temporaryDepartment:Ambulatory Services- PeabodyAutoReqId:76727BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:This is a temporary position.
Schedule: Monday- Friday 7 am- 3:30 pm
Remote position
Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Shared Patient Access Center handles patient access requests for BCH patients. The Patient Access Liaisons (PAL) offers a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.
The Patient Access Liaison will be responsible for:
Provides centralized scheduling services for the Shared Patient Access Center. Performs tasks to meet patient access, scheduling, and patient satisfaction goals.
Interacts with patients and families via telephone to provide information in response to inquiries. Identify caller’s needs, clarifies information, and provides centralized registration and scheduling for service options of primary care and specialty care.
Registers patients by collecting patient and insurance information.
Gathers pertinent information for prescription and refill requests.
Receives routine complaints and issues during telephone calls. Replies with the appropriate predetermined response. Elevates non-routine issues to POD supervisor for further action
Attends and participates in team meetings as required. Contributes by making suggestions for process improvements
To qualify, you must have:
High school diploma or GED required.
1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting required.
Scheduling experience in a healthcare setting preferred.
Ability to remain calm in stressful situations.
Basic computer navigation and keyboarding skills, including the ability to multi-task and navigate between multiple systems.
Basic skill in collecting and analyzing data.
Strong and accurate data entry.
Ability to work with confidential information in a professional manner.
Basic knowledge of Microsoft Office Suite
Experience with Epic Scheduling and Power Chart Medical Records data preferred.
Ability to apply general rules to solve basic problems with an outcome that makes sense.
Experience with CISCO call center software preferred
#LIremote Office/Site Location:PeabodyRegular, Temporary, Per Diem:Temporary Remote Eligibility :Full-Time Remote