Massachusetts Veterans Jobs

Job Summary: Every single day, people miss out on treatment or needlessly pay out of pocket for services due to an incredibly confusing health care system. We are committed to not allowing that to happen to our patients. To deliver on that commitment, we are hiring a Patient Call Representative and Finance Assistant to help patients navigate the system. Hours: Full time, Monday - Friday, 8:30am - 5:00pm (Hybrid remote: 3 days in the office and 2 days remote) Union: Yes Union Name: SEIU Responsibilities In this role, you will be responsible for answering our multi-line telephone system in a prompt, polite, and professional manner providing high quality customer service to all. You will resolve issues in a single call, but you will also be familiar with the whole organization to direct calls to other departments as needed. In this dual role, you will also be providing administrative support to our Chief Financial Officer. Other duties will include: Utilizing the EPIC system to register new patients and accurately schedule appointments. Answering questions and offering other information in a patient-focused fashion. Record minutes for meetings. Acting as the CFO?s administrative assistant to help facilitate meetings, organize materials, and aide in all communications. Utilizing Care Message platform to increase communication with patients, running relevant reports and creating outgoing patient messages as needed. Providing support as needed to the front desk staff in the BMC Clinic Provide support to Referral Coordinator with Behavioral Health Authorizations as needed. Qualifications: High School Diploma or equivalency. Detail orientation with strong English communication (verbal and written), interpersonal, organizational, telephone, computer (including working knowledge of Microsoft Excel, EPIC EMR, and Care Message preferred) skills. Ability to take direction and work positively with a wide range of people. Ability to work with indirect supervision successfully. Bilingual required ? Spanish/English. Two years? experience in a related field preferred. Compensation and Benefits: The compensation starts at \$22.00 per hour and increases based on years of experience. BHCHP full time employees are eligible for our competitive time off policy of 4 weeks? vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional annual compensation of seven thousand five hundred for demonstrated bilingual proficiency and the opportunity to work with local hospitals and community health centers.