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Children's Hospital Boston Patient Experience Representative (Cardiac ICU) in Boston, Massachusetts

52854BRTitle:Patient Experience Representative (Cardiac ICU)Department:Cardiovascular ProgramAutoReqId:52854BRStatus:Full-TimeStandard Hours per Week:40 Shift:DayJob Posting Description:At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Patient Services – Cardiac ICU department and discover how your talents can change lives. Yours included.

The Patient Experience Representative will be responsible for:

  • Receiving and greeting visitors and staff for admissions.

  • Collecting, verifying, and recording required information.

  • Entering related information on hospital & departmental computer systems in a timely manner.

  • Answering, screening and routing telephone calls.

  • Performing unit support tasks such maintaining logs & records, updating bedside information and opening/sorting mail.

  • Assisting nursing with administrative tasks.

To qualify, you must have:

  • High school level education.

  • 1 – 2 years of previous work experience.

  • The ability to interpret data and take appropriate action.

  • Excellent verbal & written communication and interpersonal skills.

  • Healthcare experience preferred.

Schedule: Monday-Friday 7:00am - 3:30pm

Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Office/Site Location:Boston