Job Information
Children's Hospital Boston Patient Experience Representative I (Adolescent & Young Adult Med) in Boston, Massachusetts
74426BRJob Posting Title:Patient Experience Representative I (Adolescent & Young Adult Med)Department:Ambulatory ServicesAutoReqId:74426BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
Schedule: 40 hours/week. Schedule fluctuates between the hours of 8am–5:30pm Mon & Fri and between 8am–7:30pm Tues, Weds & Thurs, (on average, this position may be scheduled to work until 7:30 pm on a Tues/Weds/Thurs 4-5 times each month).
The Division of Adolescent and Young Adult Medicine at Boston Children’s Hospital provides comprehensive, confidential care to patients. Our team is made up of physicians, nurse practitioners, nurses, dietitians, mental health providers, and care coordinators – all of whom specialize in the care of teenagers and young adults. The practice also includes subspecialty referral programs and second opinion consultation. Learn more about the Division of Adolescent and Young Adult Medicine here (https://www.childrenshospital.org/departments/adolescent-and-young-adult-medicine) .
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Maintaining personal calendars for physician/supervisor(s)
Scheduling meetings, programs and events
Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services
Providing routine clerical support as needed
Process Improvement:
Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement
Assisting in implementing change in internal systems and procedures
To qualify, you must have:
High School Diploma / GED required; Bachelor’s degree preferred
Previous customer service or administrative experience preferred
Bilingual Spanish strongly preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid