Massachusetts Veterans Jobs

78900BRJob Posting Title:Patient Experience Representative I - Waltham (onsite)Department:Orthopedics - Sports MedicineAutoReqId:78900BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Hospital OperationsJob Posting Description: This position is 100% onsite at Waltham location.

Required schedule: Monday and Wednesday - 10:00AM-6:30PM, Tuesday, Thursday, Friday- 8:30AM-5:00PM

The Patient Experience Representative will be responsible for:

• Patient Encounter Management:

• Provides positive and effective customer service that supports unit operations.

• Collaborates with referring providers and practices.

• Obtains required authorizations to compile patient and staff schedules.

• Schedules patients and supports the patient encounter

• Check In / Check Out:

• Greets and directs patients, families and visitors.

• Monitors daily schedule and coordinates flow with clinicians /supervisor.

• Reconciles payments and prepares deposits, provides record of transactions in Hospital systems

• Facilitates and directs communication with Financial Counseling.

• Administrative:

• Schedules meetings, programs and events.

• Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.

• Provides routine clerical support as needed.

• Process Improvement:

• Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.

• Assists in implementing change in internal systems and procedures.

  To qualify, you must have:

• High School Diploma or GED required. Bachelor’s degree preferred

• Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

• Ability to work with diverse internal and external constituencies.

  BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.

  #LIonsite Office/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only