Job Information
Children's Hospital Boston Patient Experience Representative II in Boston, Massachusetts
76326BRJob Posting Title:Patient Experience Representative IIDepartment:Ambulatory ServicesAutoReqId:76326BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:
PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
Answer and screen call center phone line.
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisor
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Schedule will be:
Sunday 8am to 3pm
Monday 8am to 5pm
Tuesday 8am to 5pm
Thursday 12pm to 9pm
Saturday 8am to 3:30pm
To qualify, you must have:
A high school level of education required.
Minimum of 6 months relevant healthcare experience required.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only