Children's Hospital Boston Patient Experience Representative (Orthopedics - Sports Medicine) in Boston, Massachusetts
62178BRTitle:Patient Experience Representative (Orthopedics - Sports Medicine)Department:Orthopedics - Sports MedicineAutoReqId:62178BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrativeJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)
This position is Monday - Friday with varied hours
The Patient Experience Representative will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations.
Collaborating with referring providers and practices.
Obtaining required authorizations to compile patient and staff schedules.
Scheduling patients and supporting the patient encounter
Check In / Check Out:
Greeting and directing patients, families and visitors.
Monitoring daily schedule and coordinating flow with clinicians /supervisor.
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling.
Maintaining personal calendars for physician/supervisor(s).
Scheduling meetings, programs and events.
Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services.
Providing routine clerical support as needed.
Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.
Assisting in implementing change in internal systems and procedures.
To qualify, you must have:
High School Diploma or GED required. Bachelor’s degree preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular