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Children's Hospital Boston Patient Experience Representative (Orthopedics - Sports Medicine) in Boston, Massachusetts

62178BRTitle:Patient Experience Representative (Orthopedics - Sports Medicine)Department:Orthopedics - Sports MedicineAutoReqId:62178BRStatus:Full-TimeStandard Hours per Week:40 Job Category:AdministrativeJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)

This position is Monday - Friday with varied hours

The Patient Experience Representative will be responsible for:

  • Patient Encounter Management:

  • Providing positive and effective customer service that supports unit operations.

  • Collaborating with referring providers and practices.

  • Obtaining required authorizations to compile patient and staff schedules.

  • Scheduling patients and supporting the patient encounter

  • Check In / Check Out:

  • Greeting and directing patients, families and visitors.

  • Monitoring daily schedule and coordinating flow with clinicians /supervisor.

  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

  • Facilitating and directing communication with Financial Counseling.

  • Administrative:

  • Maintaining personal calendars for physician/supervisor(s).

  • Scheduling meetings, programs and events.

  • Recording and forwarding messages, triages call for urgent information or services, initiates call for emergency services.

  • Providing routine clerical support as needed.

  • Process Improvement:

  • Actively contributing to departmental and organizational initiatives & projects with a focus on continuous process improvement.

  • Assisting in implementing change in internal systems and procedures.

To qualify, you must have:

  • High School Diploma or GED required. Bachelor’s degree preferred

  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, and discounted rates on T-passes.Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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