Job Information
Children's Hospital Boston Patient Experience Representative Overnight: every other Sat & Sun in Boston, Massachusetts
74674BRJob Posting Title:Patient Experience Representative Overnight: every other Sat & SunDepartment:Cardiovascular ProgramAutoReqId:74674BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description:
This Patient Experience Representative is 100% in office and will be responsible for:
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting the patient encounter
- Administrative:
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
A high school level of education, Bachelor's Degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule:11:00pm- 7am every other Sat/Sun + Every other Holiday
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only