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Children's Hospital Boston Patient Experience Representative (Perioperative Care) in Boston, Massachusetts

64151BRTitle:Patient Experience Representative (Perioperative Care)Department:Patient Services-NursingAutoReqId:64151BRStatus:Full-TimeStandard Hours per Week:40 Job Category:Support ServicesJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $1,500 for full time positions (prorated for part-time positions)

This Patient Experience Representative will be responsible for:

  • Providing positive and effective customer service that supports departmental and hospital operations.

  • Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.

  • Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors.

  • Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.

  • Serving as liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues. Following through on identified problems.

  • Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.

  • Collecting, compiling and forwarding related documentation for reimbursement.

  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.

  • Transcribing types and proofreading correspondence, forms, reports, manuscripts and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.

    To qualify, you must have:

  • A high school level of education, Bachelor's Degree preferred. Prior customer service or administrative experience preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • The ability to work with diverse internal and external constituencies.

    Schedule: Monday-Friday (5:30AM- 2:00PM/ 6AM-2:30PM) + Weekend/Evening Shift Rotation

    Office/Site Location:BostonRegular, Temporary, Per Diem:Regular

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