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Dana-Farber Cancer Institute Patient Navigator - Cancer Care Equity Program in Boston, Massachusetts
Established in January 2012, Dana-Farber Cancer Institute’s Cancer Care Equity Program (CCEP) aims to place Dana-Farber at the forefront of efforts to reduce disparities in cancer outcomes for historically marginalized groups locally and become a national model for translating cancer equity research into interventions. CCEP is seeking a Patient Navigator to directly support adult medical oncology patients with a focus on breast oncology.
CCEP Patient Navigators proactively engage with adult patients from historically marginalized communities at point of cancer detection, eliminate barriers to timely diagnosis and treatment, and help navigate health care system complexities and logistics throughout the care continuum. Patient Navigators work closely with multidisciplinary clinical care teams to coordinate internal Dana-Farber supportive services and community-based resources to address the Social Determinants of Health (SDoH) needs of our patients.
This position’s work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI).
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
Contact patients prior to their first Dana-Farber visit to welcome them to the Institute
Complete SDoH assessment to understand patients’ life context and barriers to care
Coach and prepare patients for their appointments and conversations with providers
Identify and connect patients to internal and external resources based on their individual needs
Escort patients during their onsite appointments and sit in on visits with providers and take notes as needed
Remind patients of appointments and follow-up if they do not come
Collaborate closely with Dana-Farber clinical care teams to coordinate care and services
Facilitate scheduling of Interpreter Services for patient communication
Work with Financial Counselors to address patient insurance barriers
Build relationships with community-based social service organizations
Identify system and/or organizational barriers to care and recommend strategies to improve/remove them
Participate in ongoing patient navigation process development and improvement initiatives
Present on patient navigation to internal and external stakeholders
Complete patient navigation competency trainings and professional development opportunities
Obtain Academy of Oncology Nurse & Patient Navigators’ Oncology Patient Navigator Certification
Bilingual ability preferred
High School Diploma/GED required; Bachelor’s degree in health or human services preferred
3+ years of professional experience in health care or community outreach organizations
Experience working in hospital electronic medical record systems is a plus
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
Commitment to cultural humility and cultural safety
Strong customer service and patient and family-centered orientation
Ability to work with adults of varying ages, learning styles, and backgrounds
Excellent written and verbal communication skills
Detailed record keeping and organization of work
Proactive approach to addressing patient issues
Ability to collaborate with multidisciplinary care teams and supportive services
Capacity to develop strategies to resolve complex patient issues
Knowledge of local health care systems and community resources
Ability to work independently as well as in groups
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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