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Iron Mountain Principal Architect in Boston, Massachusetts

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you’ll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you’ll be part of a global workforce that embraces the differences among us. And here, we’ll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can’t wait to hear about YOU.

Job Summary:

Iron Mountain InSight is a cutting-edge AI enablement platform that applies industry leading ML, including custom models, to classify and extract entities from unstructured content (Document Images, Audio and Video files, other data files and sources).

The Principal Architect is responsible for leading the architecture team to provide end-to-end optimal cost effective solutions for new product features and customer-driven requirements. Works closely with multiple internal Iron Mountain teams to develop detailed solution designs. Continuously improving tools and the processes to deliver solutions.

Essential Job Functions:

  • Ability to build, maintain, and lead a team of senior software engineers and architects to create solutions for new and existing product features requirements and customer solutions.

  • Work directly with customers and/or product management to understand application and cloud architectural requirements, which include functional, security, integration, and performance requirements.

  • Identify risks, assumptions, and mitigation strategies associated with the different elements of solution design and architecture.

  • Provide input into project implementation plans.

  • Assist in troubleshooting major issues encountered with the implementations and/or newly developed product features.

  • Utilize design thinking methodologies and processes to facilitate development of solution design and architecture.

  • Coach and mentor Insight engineering team members.

  • Work with Insight product management and other Insight team members on existing features and future roadmap items.

  • Participate/Lead design and solution discussions with various Iron Mountain partner vendors.

  • Stay current on various Cloud, AI/ML, Content Services, RPA, and BPM practices/technologies.

  • Analyzes and resolves issues; Escalates issues to senior management when required.

  • Support and promote Iron Mountain core values.

Responsibility and Authority:

  • Oversight of design and delivery of effective solutions for InSight customers.

  • Responsible for the transition of the implemented features to account management and L3 support.

  • Responsible for guiding the InSight technical implementation team on end-to-end solutions.

  • Responsible for identifying, resolving, and when necessary, escalating any issues that may be impeding the success of the project.

  • Responsible for team management, including setting goals, evaluating performance, and building a strong talent pool.

Functional Knowledge Skills & Competencies:


  • Strong technical background and understanding of enterprise solutions including networking, storage, hardware, and software layers.

  • Strong understanding of Cloud Technologies and solutions - GCP Preferred.

  • Strong understanding of Machine Learning and AI techniques, including usage of cognitive services and open source models.

  • Working knowledge of Agile frameworks

  • Strong understanding of Electronic Content Management Systems and Business Process Management Systems.

  • Proficient in 5 or more of the following technologies/languages

  • Python

  • J2EE

  • SQL

  • BPMN



  • Kubernetes

  • Computer Vision / NLP

  • Strong research, analytical, and problem solving skills

  • Strong verbal, interpersonal and written communication skills

  • Ability to multitask and prioritize issues in a complex environment.

  • Ability to participate and contribute in discussions related to ML/AI, ECM, BPM with various industry leading vendors.

  • Architecture certification (e.g. TOGAF, ZACHMAN) is a plus.

Prior Work Experience:

10 plus years in software development and implementation in a matrix environment, utilizing various SDLC methodologies.

5 plus years of experience in design and solution of complex enterprise applications

5 plus years working in an agile software development environment.

5 plus years progressive technical experience implementing enterprise digitization solutions involving data capture, business processing management, and enterprise content management.

Experience in delivering solutions on Cloud platforms (GCP, Azure or AWS)


Bachelor’s / Master’s Degree in in Computer Science, Engineering, or similar education/experience

Category: gja_Information Technology

Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.

Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.

Our Cores Values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0053734