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Job Information, Inc Principal Success Manager, Retail and Consumer Goods in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Who we are…

Tableau is as much a philosophy as a best in class Analytics Platform. Tableau accelerates the transformation of data through its intuitive visualization language, allowing anyone to build narratives to make informed decisions based on those insights. If you are passionate about data, and have a desire to work for a company that uses its platform to tackle the world’s toughest challenges, Tableau is the home for you.

Role Details

As a Customer Success Manager, you will serve as a trusted advisor and thought-leader responsible for helping customers drive business outcomes with Tableau.

You are a key member of the customer’s account team and an active participant in the creation and execution of internal account plans. You lead the co-creation of a success strategy passionate about growing the customer’s value from the Tableau Platform. You are responsible for driving customer adoption, ensuring on-time subscription renewals and uncovering growth opportunities.

Some of the key role responsibilities include…

  • Develop positive relationships with customers to maintain overall customer happiness and health. Act as a liaison between your customer and the internal Tableau teams.

  • Identify whitespace opportunities through customer engagements and communicate that information with your sales counterparts.

  • Achieve or exceed quarterly/annual retention and services targets.

  • Drive utilization and adoption through activities defined as critical to ensure a customer’s success. These activities include, but are not limited to: detailing customers key business initiatives, co-creating success plans, establishing corresponding success metrics, identifying roadblocks, and providing prescriptive recommendations.

  • Maintain a deep understanding of the Tableau Platform and collaborate with customers about the relevant capabilities to help them achieve their specific business needs.

  • Lead meetings with key executives and partners to track progress towards agreed upon goals.

  • Proactively monitor and report on the health/risk of accounts with Tableau leadership.

  • Inspire and develop community within a customer as well as their participation with the broader Tableau Community.

Who You Are

  • Curious. You are interested in the retail space and building deep relationships with customers to better understand their challenges and needs.

  • Growth Oriented. You have experience working within or alongside sales teams. You understand the sales cycle and can quickly recognize when growth conversations are needed.

  • Excellent Communicator. You are crisp and eloquent in your messaging with the ability to speak and act as a translation layer between technical and non-technical audiences.

  • Creative. You are able combine retail industry knowledge, Tableau Platform messaging and BI/Analytics knowledge to shape a customer facing point of view.

  • Hard-working. You are passionate about helping people and organizations transform their use of data.

  • Resilient. Never satisfied with ‘no’ for an answer. You have the desire to withstand and recover quickly from setbacks and difficult situations.

You are a recruiter! Tableau hires company builders and you are encouraged to be on the constant lookout for the best talent to bring onboard to help us evangelize our mission.

For Colorado-based roles: Minimum annual salary of $104,000 You may also be entitled to receive bonus, restricted stock units, and benefits


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