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Salesforce.com, Inc Principal Success Manager, Retail and Consumer Goods in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Who we are…

Tableau is as much a philosophy as a best in class Analytics Platform. Tableau accelerates the transformation of data through its intuitive visualization language, allowing anyone to build narratives to make informed decisions based on those insights. If you are passionate about data, and have a desire to work for a company that uses its platform to tackle the world’s toughest challenges, Tableau is the home for you.

Role Details

As a Customer Success Manager, you will serve as a trusted advisor and thought-leader responsible for helping customers drive business outcomes with Tableau.

You are a key member of the customer’s account team and an active participant in the creation and execution of internal account plans. You lead the co-creation of a success strategy passionate about growing the customer’s value from the Tableau Platform. You are responsible for driving customer adoption, ensuring on-time subscription renewals and uncovering growth opportunities.

Some of the key role responsibilities include…

  • Develop positive relationships with customers to maintain overall customer happiness and health. Act as a liaison between your customer and the internal Tableau teams.

  • Identify whitespace opportunities through customer engagements and communicate that information with your sales counterparts.

  • Achieve or exceed quarterly/annual retention and services targets.

  • Drive utilization and adoption through activities defined as critical to ensure a customer’s success. These activities include, but are not limited to: detailing customers key business initiatives, co-creating success plans, establishing corresponding success metrics, identifying roadblocks, and providing prescriptive recommendations.

  • Maintain a deep understanding of the Tableau Platform and collaborate with customers about the relevant capabilities to help them achieve their specific business needs.

  • Lead meetings with key executives and partners to track progress towards agreed upon goals.

  • Proactively monitor and report on the health/risk of accounts with Tableau leadership.

  • Inspire and develop community within a customer as well as their participation with the broader Tableau Community.

Who You Are

  • Curious. You are interested in the retail space and building deep relationships with customers to better understand their challenges and needs.

  • Growth Oriented. You have experience working within or alongside sales teams. You understand the sales cycle and can quickly recognize when growth conversations are needed.

  • Excellent Communicator. You are crisp and eloquent in your messaging with the ability to speak and act as a translation layer between technical and non-technical audiences.

  • Creative. You are able combine retail industry knowledge, Tableau Platform messaging and BI/Analytics knowledge to shape a customer facing point of view.

  • Hard-working. You are passionate about helping people and organizations transform their use of data.

  • Resilient. Never satisfied with ‘no’ for an answer. You have the desire to withstand and recover quickly from setbacks and difficult situations.

You are a recruiter! Tableau hires company builders and you are encouraged to be on the constant lookout for the best talent to bring onboard to help us evangelize our mission.

For Colorado-based roles: Minimum annual salary of $104,000 You may also be entitled to receive bonus, restricted stock units, and benefits

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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