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Pearson Process Implementation Manager in Boston, Massachusetts

The Process Implementation Manager (PIM) is responsible for driving continuous improvement initiatives across School Assessment with a focus on enhancing efficiency, quality, and customer satisfaction. You will be responsible for supports the ongoing needs of the business while ensuring best practices are implemented throughout the organization. You will work closely with and lead cross-functional teams to identify opportunities for improvement and implement best practices to streamline processes and reduce redundancy resulting in a culture of excellence. Advocate of continuous improvement methodologies and tools across the business and are responsible for ensuring adoption.

Primary Responsibilities:

  • Enhance roles, responsibilities, and processes through close collaboration with functional area leadership and Sales & Contract Management within these key areas:

  • Schedule development and management

  • Scope management

  • Cost (hours) tracking and management

  • Risk and issue management

  • New Customer Onboarding

  • Facilitate cross-functional teams and Sales & Contract Management to identify opportunities for improvement, develop action plans and implement standard best practices.

  • Collaborate and engage with key stakeholders and provide regular updates on progress of process improvement initiatives, including successes, challenges, and next steps.

  • Assists in the development of process solutions to a wide range of difficult problems ensuring consistency with organization objective.

  • Train and mentor team members on process improvement methodologies and techniques to build internal capability and drive a culture of continuous improvement.

  • Performing regular process evaluations and adherence to process by key team members and teams.


  • Bachelor’s degree in business, management information systems, or equivalent field.

  • 8+ years of combined professional experience in project/program management, and solutions consulting, preferably related to educational/learning industry and/or publishing.

  • Outstanding written and verbal communication skills; must be a direct, articulate, and thoughtful communicator.

  • Comfortable leading critical conversations and issue resolution.

  • Robust organizational development and change management skills.

  • Strong analytical and problem-solving skills.

  • Excellent organizational and coordination skills.

  • Proficient with Smartsheet, office productivity and program/portfolio management software.

  • Ability to understand, analyze and communicate risk and issue management process.

  • Financial experience – budget and P&L preferred.

Other Requirements:

  • Must have strong time management and project management skills including the ability to work well under pressure, plan and set priorities, adapt to change, and meet established timelines.

  • Must possess a consultative approach with stakeholders; easily develop rapport and trust with multiple individuals and personalities; encourages and supports collaboration.

  • Ability to build credibility with leaders and drive initiatives across the organization.

  • Able to work both on a team (as member and/or leader) and independently to deliver results.

  • Self-directed/self-sufficient work ethic.

Work Environment:

  • Flexible and collaborative with occasional travel.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the Colorado, California, Washington State, New York State and New York City laws, the pay range for this position is as follows:

The minimum full-time salary range is between $80K - $93K.

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


Organization: Assessment & Qualifications

Schedule: FULL_TIME

Req ID: 13169