Massachusetts Veterans Jobs

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class technology infrastructure.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

Enterprise Technology’s CRM Sales Excellence group enables high quality service delivery to Global Markets stakeholders through the strategic use of technology and in coordination with Mercury, CDW, MDM, PACE and AEM teams. The services produced will coordinate with go-to-market programs at an area and global level.

Our group will provide you the opportunity to build your own personal resume by involvement in a major firmwide transformation of CRM products and solutions. You will have the ability to guide your own career and gain the knowledge and experience to determine where you want to focus your career.

Your key responsibilities

Combining Sr Business Analyst role with core abilities of a Project Manager, primarily focused on implementing and enhancing a new CRM product. This role requires driving the future strategy & direction of product enhancements, project reporting, BAU enhancements and working collaboratively with lead project manager, developers (Microsoft) and internal stakeholders to ensure the system functionality meets the business needs and leads the future approach to product ownership. The successful candidate will gain a deep working knowledge of Dynamics 365 and help shape the future of sales excellence globally at EY.

Key responsibilities include:

• Leading the future strategy for product enhancements through deep understanding of the future of Dynamics 365

• Coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements.

• Collaborating with key business stakeholders to understand business priorities and requirements.

• Prioritizing enhancement requests appropriately to mature and enhance application capabilities

• Coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline.

• Ensuring that requirements are clear and well documented.

• Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects.

• Implementing leading practices for user experience, platform configurations, license management, and business processes.

• Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions

• Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately

• Learning application functionality and becoming a functional expert over time

• Coordinating with business units to create and deliver occasional training sessions to end users

• Provides guidance and performance evaluation of junior staff members

Analytical/Decision Making Responsibilities

• Senior communication capability required with Global Markets, Service Line and ET leadership. The role also requires relationship management skills to influence and motivate resources from ET that will not be direct reports.

Knowledge and Skills Requirements

The role requires a good working knowledge of the IT infrastructure within EY but more importantly a great perspective on the business and the internal stakeholders we serve. The functional requirements of the technology we acquire, build or modify depend on the role’s ability to translate business need into technical requirements. A longer-term roadmap and vision for individual application as well as the broader platforms will be necessary for effective development and deployment of the projects.

Understanding and knowledge of CRM processes and systems would be a distinct advantage. Any prior knowledge or experience of Dynamics 365 preferred. Extensive use and experience with Azure Dev Ops, Jira or a similar technology highly desirable.

To qualify for the role you must have

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s).

• 3+ years of BA experience with any of CRM platforms is preferred

• 3+ Years of CRM Support Experience

• 3+ Years Data Analysis Experience

• Well versed in SQL and Relational Databases

• Excellent knowledge and hands on experience of Azure DevOps, Jira or a similar solution

• Agile SAFe certified, or a similar Agile certification would be advantageous

• Excellent analytical, problem solving, decision making, interpersonal and communication skills

• High motivated, self-directed individual with the ability to work independently •Strong project management capabilities with ability to multi-task

• Knowledge of Microsoft CRM System is a great plus.

• Implementation or migration experience with any CRM or ERP project.

What we look for

• A self-starter, independent-thinker, curious and creative person with ambition and passion

What we offer

We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The salary range for this job in most geographic locations in the US is $133,300 to $249,300. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $160,000 to $283,300. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR-related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY’s Talent Shared Services Team or email SSC Customer Support at ssc.customersupport@ey.com