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J&J Family of Companies Product Manager - Conf. Room, AV, Streaming, Events (New Consumer Health Company) in Boston, Massachusetts

Product Manager - Conf. Room, AV, Streaming, Events (New Consumer Health Company) - 2206078786W


Johnson & Johnson is currently recruiting a Product Manager – Conf Room, AV, Streaming, Events to support the Consumer Health Business. This position can be located globally.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science -- bringing innovative ideas, products, and services to advance the health and well-being of people.

With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of health care products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees, and committed to inclusion. Proud to be an equal opportunity employer. Johnson & Johnson is the world's most comprehensive and broadly-based healthcare Company, touching the lives of nearly a billion people every day. Our Family of Companies throughout the world compete in consumer, pharmaceutical, and medical devices & diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements including consultation with works councils and other employee representative bodies, as required, and other customary conditions and approvals.

It is anticipated that, following the conclusion of the transaction, this position may be conveyed with New Consumer Health. In that case, details of any planned changes would be provided to the successful candidate by New Consumer Health at an appropriate time and would be subject to any necessary consultation processes.

Job Description:

The Johnson & Johnson Consumer Health Organization, the world’s most comprehensive manufacturer of health care products, has been on an accelerated journey of digital transformation. By leveraging the power of digital technologies and data, we aim to improve the lives of our patients, consumers, & employees and uniquely serve unmet needs.

Johnson & Johnson is currently recruiting a Product Manager – Conf Room, AV, Streaming, Events to support the Consumer Health Business. The position can be located globally.


  • Continuously analyze Collaboration Suite of services focusing on Conferencing (Teams, Zoom, 6Connex, webcasting, events), Visual Collaboration (Mural/ MS WHiteboiard), MS Forms

  • Advanced knowledge of M365 configurations to ensure the best end user experience for all end users.

  • Partner with 3rd party service providers enabling the services and capabilities globally

  • Delivery of in-scope services per current SOPs and approved OLAs/SLAs.

  • Ensure services are delivered in a quality manner and in compliance with all corporate, and standard operating procedures and processes using Metrics, Compliance Checks and Reports.

  • Single point of contact for streaming and events to coordinate seamless digital experience

  • Create required documentation, knowledge articles and communications related to end user services deployments

  • Partner with key stakeholders to ensure testing and preparation for new and updated releases and been conducted.

  • Perform root cause analysis and remediate cloud conferencing issues related to day to day, new or updated deployments when they arise.

  • Deploying Teams & Zoom services, Visual Collaboration (Mural, MS Whiteboard)plus 3rd Party application & security patches

  • Provide leadership for local, regional and/or global projects and activities undertaken by IT in support of its mission as opportunities arise. Achieve specific target goals on time and within specifications.


Position Requirements:

  • BA/BS required

  • 6 years of relevant technology experience

  • Ability to multi-task with solid analytical and problem-solving skills

  • Ability to organize priorities and act with a sense of urgency when necessary.

  • Industry best practice knowledge of M365 (Teams, MS Whiteboard, Forms, webcasting, events, integrations, automation, and deployment.

  • Ability to troubleshoot advanced OfficeM365and conference system problems in a complex matrix environment.

  • Knowledge of data & usage analytics tools and processes

  • Cloud and client based troubleshooting capabilities to enable global deployments

  • Strong knowledge of change management processes and tools from an ITIL perspective

Preferred Competencies:

  • Degree in STEM field preferred

  • Knowledge and understanding enterprise ITSM solutions, ServiceNow preferable

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families, and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit .

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location NA-US-New Jersey-Skillman

Other Locations Asia Pacific, Latin America, North America, Europe/Middle East/Africa

Organization Johnson & Johnson (6067)

Job Function Operations (IT)

Req ID: 2206078786W