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Change Healthcare Product Support Representative 3 in Boston, Massachusetts

Product Support Representative 3

Overview Of Position

The Product Support Representative is responsible for assisting Change Healthcare customers with the resolution of advanced product questions related to an industry leading Change Healthcare Solution. Activities include ownership of requests, research, analysis, troubleshooting and customer communication necessary to deliver appropriate resolution to their inquiries. The position requires extensive interaction with Change Healthcare customers including insurance organizations, hospitals, and providers for the purpose of providing product usage or technical solutions.

The hours for this position can be as late as 10:30am-7:00 pm CT/Position will also be expected to help cover after hours support, evenings and weekends (about once per quarter.). This is an hourly position.

What will be my duties and responsibilities in this job?

  • Responsible for responding to customer inquiries on product issues from email, calls, chats in a call center type environment

  • Recommends solutions to customer's application questions

  • Analyzes problems with software applications to identify problem area(s) and recommend corrective action

  • Works on advanced problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors

What are the requirements needed for this position?

  • BS/BA degree or 2 years of relevant experience in lieu

  • 2+ years product applications support experience

What other skills/experience would be helpful to have?

  • Advanced knowledge of HealthCare and IT industries. For example, industry history, key customers, competition, and regulatory environment

  • Knowledge of the interrelationship of Information Technology and Healthcare industries

  • Knowledge of the Payer/Provider environment

  • Understanding of HIPPA compliance regulations

  • Detailed knowledge of software support for customer applications

  • Project management experience

What are the working conditions and physical requirements of this job? General Office Duties

How much should I expect to travel?

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

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Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

COVID Mandate

As a federal contractor, Change Healthcare is adhering to the Executive Order which mandates vaccination. As such, we are requiring all U.S. new hires and employees to show proof of being fully vaccinated for COVID-19 or receive an approved accommodation by their date of hire, as a condition of employment.

As we continue to navigate the ever-changing COVID-19 pandemic, we remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. Proof of vaccination or accommodations requests will be collected once an offer is accepted with Change Healthcare. All accommodation requests will be carefully considered but are not guaranteed to be approved.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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