Bay Cove Human Services Inc Program Director CASPAR Emergency Shelte in Boston, Massachusetts
The Program Director of Shelter, Support and Prevention is responsible for lending structure and leadership to CASPAR ? Bay Cove?s Emergency Services, and Prevention Services. The Emergency Services Center (ESC) is a 107 bed shelter that serves men and women with a history of active substance use. In addition to crisis stabilization and on-site medical and mental health care for individuals who are actively using AOD, the staff provides case management and access to detox and post-detox programs. Your responsibility as Program Director is to provide leadership and oversee the daily operations of the ESC/First Step programs. The essential functions of the position include: Being responsible for working with staff, guests and community participants to define the scope, purpose and philosophy of the ESC and First Step programs and to translate this into appropriate policies and procedures Supervising and evaluating Day Supervisors and First Step staff; Delegating responsibility for various program components to staff members, defining tasks and job descriptions Establishing effective systems for the administration of services for guests Maintaining and analyzing data on all guests and street encounters; Ensuring Quality Management by developing outcome measures to assess performance; Ensuring quality services and a quality environment by policy, presence, and example; Ensuring that the program is in compliance with all licensure and service permit requirements: Submitting monthly, quarterly and annual reports to Bay Cove, DPH, Bureau of Substance Abuse Services and any other reports as required from funding and regulatory entities; Providing fiscal oversight and assisting in the preparation of the annual budget; Responsible for overseeing effective financial management procedures, quality assurance review, in-service staff training, clients? rights and confidentiality; Attracting new and/or supplementary funds to support program activities; Preparing reports/proposals as required by local, state and federal authorities. As an employee of Bay Cove Human Services, Inc., your objective is to perform these tasks in a manner that best supports our mission. Supervisory Responsibilities: Recruit, interview and hire appropriate applicants for management/supervisory positions. Provide weekly (and more frequently as needed) supervision for all supervisors. Prepare and present performance evaluations to all supervisors. Provide corrective action for supervisors as needed. Preside over weekly management and monthly staff meetings. Qualifications: Professional Qualifications: A Master?s degree or higher in a related field (i.e. Business Administration, Psychology, Social Work, Public Health, Counseling, Criminal Justice, Law) A track record for meeting and exceeding program deliverables A minimum of 2-3 years experience in supervising individuals and mobilizing team to meet benchmarks for the services. Superior organizational and time management skills Previous experience in non-profits preferred. Personal Qualifications: Must have the ability and willingness to work with mentally ill and/or substance abusing homeless individuals in a respectful and compassionate manner Must have good communication, teaching, motivational, organizational, negotiating and leadership skills Must be able to set limits and maintain appropriate professional boundaries with clients and staff Must be proficient in Word and Excel Must have a valid driver?s license Must be willing to be on call Must have shelter experience serving a vulnerable population Must have experience with 24/7 scheduling Must be able to set limits and maintain appropriate professional boundaries with guests and staff Experience with the disease concept of addiction and a knowledgeable and compassionate view of harm reduction theory and practice.