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Fenway Health Program Manager, Division of Education and Training in Boston, Massachusetts

Program Manager, Division of Education and Training

Boston, MA ( • The Fenway Institute

Job Type



The Division of Education provides educational programs, resources, and consultation to health care organizations and providers across the nation with the goal of optimizing quality, culturally-responsive and cost-effective health care for the LGBTQIA+ community.

Under the supervision of the Director of Program Operations, the Program Manager will manage training programs within the Division of Education and Training of The Fenway Institute. The Division of Education provides educational programs, resources, and consultation to health care organizations across the nation with the goal of optimizing quality, culturally-responsive and cost-effective health care for lesbian, gay, bisexual, and transgender (LGBT) people. The Division hosts two agreements with the Health Resources and Services Administration (HRSA) for the National LGBT Health Education Center and the Evidence Informed Interventions Coordinating Center for Technical Assistance. The Division also works with other organizations through grants and partnerships.

The Program Manager will work closely with other Program Managers across the Division of Education to share resources, leverage existing knowledge, develop new tools, capture and manage knowledge to ensure an overall cohesive approach to training and education across both fee-for-service clients and clients served through grant funding.

Representative Duties:

Develop and Present Trainings to Health Care Organizations

  • Help to develop PowerPoint presentations on LGBTQIA+ health topics

  • Deliver trainings on LGBTQIA+ health topics to health care organizations as needed

  • Develop case studies

Develop Knowledge Management System to streamline the capture, distribution and re-use of information and tools

  • Customize products for specific engagement needs

  • Update internal documents

  • Develop new material

  • Review material with clinical and non-clinical educators prior to delivery

  • Capture learnings across engagements

  • Organize material so that they can be easily accessed, referenced and updated

Scope & Price Consulting Engagements

  • Develop project scope with potential clients

  • Develop price, scope, and timeline proposals and contracts with potential clients

  • Direct contract negotiations with FFS clients

  • Prepare expense reporting to grant or program partners

Develops and maintains key partnerships

  • Collaborate with HRSA Project Officer through monthly meetings and curriculum review

  • Seeks opportunities to work with new health centers and build and maintain strong working relationships

  • Manage the Ed Center Faculty Board including holding bi-annual board meetings

  • Works closely with Division leadership to align goals and strategic plans

Customer satisfaction

  • Assess customer satisfaction throughout project

  • Follow up with past clients

  • Ensure excellent customer service

Quality control

  • Maintain spreadsheets of training contracts, payments and activities

  • Ensure all client material meets Fenway’s excellence standards

  • Ensure material is consistent across clients

Develop and maintain software and applications platforms

  • Manage the technology needed to develop and deliver training materials, including webinars, online training modules, and in-person training sessions

  • Identify, implement and maintain the software and applications used by the Division of Education to deliver training and education, collect and distribute information, communicate with constituents, and manage day-to-day activities

  • In collaboration with other team members, develop and upload content to the appropriate websites, applications, and social media sites

Maintain own professional growth

  • Enhance current knowledge of LGBT health research by reading medical journals, articles and other LGBT-related publications, attending conferences, seminars, forums, trainings and other available presentations

Performs other related duties as required


  • Bachelor’s degree

  • 3 – 5 years of related work experience (master's degree in related field plus 1 – 3 years relevant experience can substitute work experience requirement)

  • Demonstrated excellence in writing and editing

  • Demonstrated presentation skills

  • Demonstrated competency with PowerPoint, Microsoft Word, and Excel

  • Demonstrated ability to manage and follow through on projects in a timely fashion

  • Ability to handle multiple tasks, prioritize assigned duties

  • Ability to work independently and in small groups

  • Knowledge of and sensitivity to diverse communities, particularly communities of color and LGBTQIA+ communities

  • Ability to travel as needed

  • Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.

  • Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

  • Master's Degree

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time

  • Ability to type on a keyboard for extended periods of time

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Highly experienced individuals may be compensated at a higher rate

Salary Description

$69,680 - $87,100 /year