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VMware Program Manager - Opportunity for Working Remotely in Boston, Massachusetts

The Program Manager will manage a portfolio of engagements and/or multi-phased projects, often for a single enterprise/customer, achieving higher satisfaction and account retention. The person in this role can take a highly complex enterprise level program with multiple phases, interrelated work stream, and different stakeholders and manage it holistically. The Program Manager is the single point of contact for the entire program of work and may have other project manager(s) reporting to him/her.

*This job requisition is not eligible for employment-based immigration sponsored by VMware

Responsibilities:

  • Plan, coordinate, track and manage program portfolio to successful completion

  • Determine project classification and governance structure

  • Aggregate program level project plans including charter, scope, workbreakdown structures, estimates, resource plans, budget, schedule, openissues, and risk assessment, management and mitigation plans

  • Orchestrate program delivery to ensure projects/work streams are delivered and executed in alignment with the overall program plan, customer outcomes, and customer satisfaction

  • Direct and monitor work efforts on a daily basis, identify resource needs, perform quality review; and escalate functional, quality, timeline issues appropriately

  • Follow VMware’s project management methodology and ensure that projectsadhere to the defined methodology and stage gate process

  • Coordinate, track and manage projects using waterfall and agile methodologies

  • Manage program risks and take corrective action

  • Communicate program status –schedule, budget, progress to date, risks etc. -torelevant sponsors and stakeholders

  • Manage day to day interactions with executive clients

  • Monitor and manage operational and customer satisfaction metrics / surveys(with Account / CS team)

  • Handle project escalations and decisions per governance structure

  • Manage project portfolio using tailored governance dashboard

  • Engage with Sales and Account teams to identify/drive account growth opportunities

  • Develop and maintain relationships with top decision makers at key clients

  • Participate and lead aspects of the proposal development process

  • Highlight areas of improvement and recommend changes in methods, processes and tools

  • Follow up on customer satisfaction surveys (with Account / CS team)

  • Coach team members as needed to optimize efficiency of the project team

  • Maintain inclusive team-oriented work environment and play an active role in counseling and mentoring junior practitioners

Requirements:

  • Minimum 10 years of project and program management experience in a Professional services organization preferably with a Technology or “Big 5” consulting organization

  • Proven experience taking proactive lead, ownership, and accountability of desired program outcome success, risks, dependencies, and issues

  • Strong command of cloud infrastructure, technical & business mobility and virtualization software knowledge

  • Executive-level communication & relationship management

  • Excellent communications and interpersonal skills

  • Travel – 50% or more may be required

Certification and Education:

  • B.S./B.A./M.S. degree or equivalent technical training

  • PMI or PRINCE2 certification

Category : Business Strategy and Operations

Subcategory: Project Management

Experience: Business Leadership

Full Time/ Part Time: Full Time

Posted Date: 2021-06-07

VMware’s Professional Services team is obsessed with helping organizations achieve their goals with the power of VMware technology. As partners throughout their digital transformation, we work with customers to build the IT capabilities, competencies, and culture they need to improve employee and customer experiences, accelerate innovation, and confidently move into the future. Join our team, and you’ll work alongside a diverse group of people who are passionate about sharing their broad expertise and empowering you to do your best work. Our technology is changing the way the world’s biggest brands do business. Where will your impact be made?

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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