Job Information
Pine Street Inn Program Supervisor, Behavioral Health Outreach Team in Boston, Massachusetts
Program Supervisor, Behavioral Health Outreach Team
Department: Daytime and Veterans' Outreach -- O & T
Office: Chauncy Street
Location: Boston, MA
Position Type: Management
Hours/Shift: Morning - First Shift
Employee Type:: Regular Full-time
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SCHEDULE: 40 hours, Monday - Friday, 8:00am - 4:30pm, may include nights, mornings, and weekends as needed
Pays $29.55 per hour DOE
This position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 1 month, $1000 at 6 months, and $3000 at 12 months.
This bonus is only available to new, external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in this role. Employees who leave their position before they have worked all the time required for each bonus installment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn in another position.
LOCATION: 1 05 Chauncey Street and Community Based as needed
JOB DESCRIPTION:
SUMMARY OF POSITION:
The Behavioral Health Outreach Team consists of clinical and outreach specialist staff working with unsheltered homeless persons in the City of Boston. The program-s primary goal is to move individuals from homelessness into permanent supporting housing. The program components are typically Clinical Intervention, Case Management, and Housing Placement. The Program Supervisor will work alongside the Clinical Supervisor.
The Program Supervisor of the daytime Behavioral Health Outreach Team (BHOT) provides direct supervision to several Clinicians and Outreach Specialists, and, with other program leadership, is responsible for the operations and outcomes of the program. The Program Supervisor will have a housing focus and will work with staff to ensure that guests have individual housing plans that will rapidly lead to safe, affordable housing with the supports necessary to sustain housing.
The Program Supervisor will work within a best practice framework of Stages of Change Theory, Harm Reduction, Motivational Interviewing and Trauma-informed Care and will mitigate barriers to treatment and housing.
This key position will interface with the BHOT Clinical Supervisor, Veterans Outreach Team, Outreach Housing Placement teams, Outreach Van, Shelter Operations, the City of Boston-s Mayor-s Office of Housing, MA Department of Mental Health, MA Department of Public Health Bureau of Substance Abuse Services, Boston Housing Authority, Boston Health Care for the Homeless, and the DMH Match Team at the Pine Street Inn to achieve optimal collaboration. The Program Supervisor will identify when team meetings or case conferences are needed related to complex housing needs, assisting with facilitation if needed.
DESCRIPTION:
EDUCATION/TRAINING
REQUIRED:
BSW, BA or BS in a human services related field and three years of experience in a social service setting OR High School Diploma with a minimum of six (6) years of equivalent experience in a social service setting
A valid Massachusetts Driver-s License in good standing with at least three (3) years driving experience
PREFERRED:
A Master-s Degree in a human services related field
KNOWLEDGE/EXPERIENCE:
REQUIRED:
Minimum of three (3) years direct care experience delivering services to a challenged population often struggling with addiction and untreated or under-treated mental health concerns
Knowledge, understanding and practical experience of Motivational Interviewing, Trauma-Informed Care, Harm Reduction, and Stage of Care work
Experience building and working in mulit-disciplinary teams.
Knowledge of crisis intervention and stabilization
Awareness of, and commitment to, self-care strategies, practices and support
Strong computer skills including familiarity with management information systems or database programs
PREFERRED:
Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised) through experience working with the homeless in shelter or streets
Experience supervising, coaching, mentoring, empowering and otherwise supporting direct-care staff
Familiarity or ability to facilitate meetings with community partners
Ability to facilitate case conferences
Knowledge and professional alignment with Housing First philosophy
Familiarity with HMIS, ETO, or Clarity
Bilingual in Spanish and English preferred
PHYSICAL ABILITIES/SKILLS:
REQUIRED:
Ability to respond quickly to crisis
Ability to access public transportation
Ability to access different building locations and program sites.
Ability to operate a 15-passenger van
Ability to sit for long periods of time and use computer, calculator, fax, copier and other office equipment
Ability to walk around the City of Boston on foot to different locations across the city, and climb several flights of stairs in some locations.
MENTAL ABILITIES/SKILLS:
REQUIRED:
Strong professional, organization and interpersonal communication skills, including the ability to engage very vulnerable and disenfranchised individuals and the people who care for them
Positive and supportive attitude, including the ability to see, elicit, acknowledge and appreciate the strengths, intentions, skills, wisdom, values, commitments and resilience of direct-care staff
Empathy, creativity and compassion in holding the complexities of the many and competing needs, demands and expectations that direct-care staff face in their work
Excellent self-care and personal modeling of active self-care practice
Ability to model teamwork, dialogue, empowerment, healthy boundaries, time management and other supportive skills
Ability to work collaboratively as a member of cross-functional teams
Ability to function under pressure in a fast paced human service environment
Ability to prioritize and manage different roles and tasks, with attention to deadlines
Must have highly developed professional ethics to maintain appropriate boundaries and sets limits fairly and consistently
Ability to work independently and as a part of a team
Ability to engage in shared decision-making processes
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Operations:
Work as a leader and strong contributor to an interagency coordinated team
Supervision of case-management staff
Hire, onboard/ train and evaluate program staff in accordance with program competencies and agency goals, objectives and mission.
Meet or exceed established program goals
Facilitate multi agency partnership meetings as requested by Associate Director
Provide crisis intervention and support staff
Arrange appropriate external referrals and placements
Attend appropriate internal and external meetings
Document inappropriate referrals and other incidents
Serve on committees
Serve as a source of support and consultation to peers
Support organizational and departmental efforts pertaining to diversity, equity, and inclusion.
Performs other related duties as requested/directed by supervisor
Supervision:
Hire and on-board direct reports and provide biweekly supervision to direct reports. The Program Supervisor directly supervises Outreach Specialist positions; clinical support will be provided by the Clinical Supervisor
Maintain all approved Pine Street Inn regulatory, personnel, facilities, program, operations, financial policies, protocols and procedures
Working with Pine Street Inn-s Human Resources Department, hire employees through the appropriate Inn policies and procedures
Implement and evaluate annual performance including specific objectives connected to the agency-s overall strategic and annual plans
Process payroll and scheduling, maintaining records for both
Participate with other PSI supervisors and staff to ensure that information is shared, progress against goals is articulated, and ongoing activities and efforts are consistent and coordinated
Provide frequent opportunities for staff to share their ideas and input
Meet for weekly supervision with Associate Director
Compliance:
Ensure that staff are properly trained and implementing HMIS data collection procedures. Ensure accuracy and completeness of the data collected and entered. Submit reports and respond to special information requests promptly and as needed
Ensure that all services are provided in accordance with our funders rules and regulations
Other duties as assigned in order to meet the needs of the organization during the COVID-19 pandemic or other public health or weather emergency
INTERNAL CANDIDATES INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.
Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.
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