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State of Massachusetts Protective Services Regional Manager in Boston, Massachusetts

The Executive Office of Elder Affairs (EOEA) is seeking a dedicated Protective Services Regional Manager to join Protective Services team. The Regional manager will administer and direct the delivery of protective services to abused, neglected and financially exploited older adults by agencies under contract with the Executive Office of Elder Affairs. The individual will be providing training, clinical support and programmatic direction to Protective Services Staff and evaluating the performance of agencies contracted to provide Protective Services. Other duties include developing program standards, monitoring the provision of guardianship services, conducting community education initiatives and developing and participating in programs that promote the prevention of elder abuse. /_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/ 1. Conduct program monitoring activities to ensure more effective implementation of standards and quality to services to older adults and their informal support networks by: * Conducting quality assurance activities including record reviews and statistical and trend analysis. * Participate in ASAP Designation Reviews. * Provide clinical consultation to assigned PS agencies and other programs as needed. 2. Provide or arrange for necessary assistance and training for PS supervisors, caseworkers and guardianship program staff. 3. Represent EOEA to communities, agencies and consumers through participation in community outreach/education. 4. Develop and revise policy and program standards as needed and implement tools to enhance the quality provision of services. 5. Develop and revise policy, standards, and training to enhance the networks understanding and response to financial exploitation. *Qualifications:* * Minimum of three years’ experience in case work with older adults or in Protective Services. * Two years of supervisory experience. * Contract monitoring experience and knowledge of older adult services network preferred. * Massachusetts Driver’s License required. *Agency Mission:* By the end of this decade, one in five people living in Massachusetts will be 65 years or older. The Executive Office of Elder Affairs (EOEA) serves 1.7 million older adults in the Commonwealth through 350 Councils on Aging and 25 regional Aging Services Access Points. EOEA is responsible for ensuring that the services provided are of the highest quality, are consumer-focused, and are delivered cost-effectively. EOEA oversees a budget nearing $750 million from state and federal sources that supports program implementation through a regional distribution network of 25 Aging Services Access Points (ASAPs) and 350 Councils on Aging (COAs) nested within the 351 municipalities of the Commonwealth. EOEA is responsible for managing the statewide Aging Services Access Points network, the Home Care Program, Adult Protective Services (APS), the certification of Assisted Living Residences (ALRs), and is also responsible for numerous other state and federal programs including Prescription Advantage, home-delivered and congregate meal programs, the SHINE program, which provides counselling to older people regarding health insurance options, congregate and supportive housing, the Family Caregiver Support Program, and SCSEP (a program for older job seekers). EOEA also leads and staffs key public bodies and commissions pertaining to older adults including the Alzheimer’s Advisory Council, the Governor’s Council to Address Aging in MA, and the Assisted Living Advisory Council. _Pre-Hire Process:_ A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants." As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website. * Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option 2. First consideration will be given to those applicants that apply within the first 14 days. * Applicants must have at least (A) five years of full-time, or equivalent part-time, professional, administrative, supervisory or managerial experience in business administration, business management, public administration, financial management, or professional experience in a particular specialty (i.e. scientific, professional, or technical), and (B) of which three years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and the substitutions below. Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment. Substitutions: I. A Bachelor's or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for one year of the required (A) experience. II. A Graduate or higher degree with a major in business administration, business management, public administration, financial management, or degree related directly to the specialty may be substituted for two years of the required (A) experience. _Comprehensive Benefits_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *Executive Order #595:As a condition of employment, successful applicants will be required to have received COVID-19 vaccination or an approved exemption as of their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment. Applicants who receive an offer of employment who can provide documentation that the vaccine is medically contraindicated or who object to vaccination due to a sincerely held religious belief may make a request for exemption. An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Administrative Services* *Organization: Department of Elder Affairs *Title: *Protective Services Regional Manager Location: Massachusetts-Boston-1 Ashburton Place Requisition ID: 230003Y0