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State of Massachusetts Quality Assurance Analyst in Boston, Massachusetts

The Massachusetts Department of Public Health (DPH) is seeking a dynamic individual to serve as a Quality Assurance Analyst for the Immunization Program. The selected individual will conduct Vaccines for Children (VFC) site visits and trainings at healthcare provider offices, in Boston and the Metro-Boston areas.

The Immunization Program is committed to promoting the health of Massachusetts' citizens by ensuring that all individuals are fully immunized in a timely manner, thereby reducing the burden of vaccine preventable diseases that affect the residents of the Commonwealth. The ideal candidate will be highly detail oriented, have exceptional communication skills and experience working with healthcare providers.

_Duties and Responsibilities (these duties are a general summary and not all inclusive):_

  • Establish relationships with healthcare providers, their staff and serve as a resource to these providers.

  • Conduct compliance site visits for the Vaccines for Children Program (VFC) at both public and private healthcare provider offices.

  • Ensure that required questionnaire is completed, educate providers on the complex system of VFC eligibility, the availability of state supplied vaccine, proper vaccine storage and capture findings according to protocol.

  • Determine, complete and capture data based on site visit findings, follow-up according to established protocol.

  • Identify potential cases of fraud and abuse related to state supplied vaccine and the VFC Program and report these findings according to protocol.

  • Present all findings and recommendations to provider with a formal report.

  • Facilitate in person training, including proper storage, handling of vaccines and the entry of necessary data on an as needed basis.

  • Provide back-up coverage to other regions, and units of the Immunization Program within the Commonwealth.

  • Keep informed of current immunization schedules, recommendations, rates and current trends in vaccine preventable diseases.

_Preferred Qualifications:_

  • Knowledge of types, methods, techniques and applications of basic statistics, data processing and equipment.

  • Proven ability to collect, process, manage, analyze, and present statistical data.

  • Demonstrated ability to present oral and written instructions to all stakeholders.

  • Ability to determine proper format for assembling items of information, accurate maintenance of records in accordance with established procedures

  • Ability to understand and apply specifications, standards, guidelines, laws, rules and regulations governing assigned unit activities.

  • Strong written and oral communication skills with proficiency establishing and maintaining harmonious working relationships with others.

  • Capacity to work collaboratively with a wide variety of staff demonstrating personal initiative as well as the ability to work well in a team.

  • Proficient usage of Microsoft Office products including Word, Excel, and Outlook.

_About the Department of Pubic Health:_

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest of states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.



_Total Compensation:_

As an employee of the Commonwealth of Massachusetts you are offered a great career opportunity influencing a wide-spectrum of services to the diverse populations we serve - but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits which you should consider towards your overall compensation, including:

  • 75% state paid medical insurance premium

  • Reasonable Dental and Vision Plans

  • Flexible Spending Account and Dependent Care Assistance programs

  • Low cost basic and optional life insurance

  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan

  • 11 paid holidays per year and competitive Sick, Vacation and Personal Time

  • Tuition benefit for employee and spouse at state colleges and universities

  • Short-Term Disability and Extended Illness program participation options

  • Incentive-based Wellness Programs

  • Professional Development and Continuing Education opportunities

  • Qualified Employer for Public Service Student Loan Forgiveness Program

_Pre-Offer Process:_

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact Health Human Resources at 1-800-850-6968.

First consideration will be given to those applicants that apply within the first 14 days.


Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, administrative, professional or technical experience in work involving research, data analysis, compliance, records management or program administration (B) an equivalent combination of the required experience and the substitution below.


I. A Bachelor’s degree in a related filed may be substituted for a maximum of two (2) years of the required experience.

II. A Master’s degree or higher in a related filed may be substituted for a maximum of three (3) years of the required experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Science

Organization: *Department of Public Health

Title: Quality Assurance Analyst

Location: Massachusetts-Boston-305 South Street

Requisition ID: 190000HS

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