Bay Cove Human Services Receptionist in Boston, Massachusetts
Division:Mental Health Services
Hours:40 hours per week; Benefits Eligible. Non-Exempt.
Schedule:Monday - Friday 8:30am-4:30pm
Responsibilities:Come join Bay Cove Human Services as a Receptionist to support our Adult Community Clinical Service Leadership Team! The ACCS Receptionist will often be the first responder to Persons, families, funders and outside providers. It is essential for the Receptionist to deliver accurate and timely information to all interested parties in a way that supports Bay Cove’s mission: Partnering with Persons to work towards personal goals in order to achieve greater independence and improved quality of life. Maintain a comfortable and welcoming environment in the main reception area. Greet people at ACCS office and answer the main program phone line and perform the following: 1) triage and coordinate communication between the team Administrative Coordinator and Persons; 2) keep a log of guests; 3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available.Develop a basic working knowledge of available resources for individuals served by ACCS and be able to assist folks in accessing those services. Track program supplies, equipment, and furniture and report to supervisor any need for repair of office furniture and equipment. Oversee maintenance and cleaning of the ACCS space at 1500 Dorchester Ave, including cleaning of the refrigerator. Sort and distribute mail. Set up meeting space daily according to schedule needs. Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals. Perform other duties as assigned by supervisor.
Qualifications:A High School diploma or GED and at least one year similar experience required; a Bachelor’s Degree can be substituted for experience. Previous experience working with individuals diagnosed with severe mental health issues strongly preferred. Strong commitment to the right of each Person with mental health challenges to live in community residences, to work in market jobs, and to have access to helpful, adequate, competent, and continuous supports and services of their own choosing. Professional written and oral communications skills. High degree of personal organization, attention to detail, and time management skills. Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps. Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed. Bilingual candidates encouraged to apply, pay differential of offered for candidates with fluency in certain essential languages.
Driver's License Required?No