Public Buildings Service Regional Account Manager in Boston, Massachusetts
Summary As a Regional Account Manager, you will be providing strategic advice, recommendations and solutions to and/or resolving complex issues for PBS clients, performing two sets of functions - strategic account management and customer service management. Location of position: Public Buildings Service, Client Engagement Branch, Boston, MA. We are currently filling three vacancies, but additional vacancies may be filled as needed. Responsibilities Develops, coordinates and leverages internal and external relationships between the client and GSA to achieve the agencies’ business objectives. Presents an integrated view of the client to GSA’s business lines to provide context for the client’s business and workplace needs. Serves as an advisor to GSA leadership regarding customer strategy, history, and relationships. Explains GSA policies and procedures, proposed changes, and any potential impact. Leads and/or actively participates on cross-functional account teams, sub-teams, portfolio planning teams, project teams (to provide the client perspective), special initiative teams, etc. As a member of a national account team, analyzes assigned client accounts to assess financial impact, future opportunity, relationships and strategic alignment/fit and completes an account segmentation model worksheet. Collaborates with the National Account Manager and other RAMs to assess and evaluate account segmentation criteria in development of appropriate account strategies. Requirements Conditions of Employment US Citizenship or National (Residents of American Samoa and Swains Island) Meet all eligibility criteria within 30 days of the closing date Meet time-in-grade within 30 days of the closing date, if applicable Register with Selective Service if you are a male born after 12/31/1959 If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Serve a one year probationary period, if required. Undergo and pass a background investigation (Tier 1 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security’s e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position May be required to participate in the Continuity of Operations Plan (COOP), which includes attending meetings and planning activities; and carrying out mission-critical work at a designated location other than your primary work site (which may be outside of your commuting area). Qualifications For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. For a brief video on creating a Federal resume, click here. The GS-13 salary range starts at $105,654 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience for the GS-13 is experience in customer account management which includes developing, planning, executing and managing unique customer service strategies to achieve customer support goals; establishing and maintaining relationships in consideration of conflicting customer requirements; experience in formal public speaking and/or presentations to convey information to audiences with divergent expectations or objectives; and serving as a customer advocate while adhering to and advising on the appropriate application of policies and regulations. Education Education cannot be substituted for experience. Additional Information Bargaining Unit status: AFGE Relocation-related expenses are not approved and will be your responsibility. Additional vacancies may be filled from this announcement as needed; through other means; or not at all. GSA is committed to diversity, equity, inclusion and accessibility that goes beyond our compliance with EEO regulations including: Valuing and embracing diversity, promoting equity, inclusion and accessibility, and expecting cultural competence; and Fostering a work environment where all employees, customers and stakeholders feel respected and valued. Our commitment is: Reflected in our policies, procedures and work environment; Recognized by our employees, customers and stakeholders; and Drives our efforts to recruit, attract, retain and engage the diverse workforce needed to achieve our mission.