First Realty Management Regional Property Manager in Boston, Massachusetts
A family-owned and privately held property management company, First Realty Management has more than 65 years of experience with the industry knowledge to match. We combine the resources of a large company with the personal touch and attention to detail of a small, local firm.
At the core of it all, our talented employees are what make us stand out above the rest. While we perform as a top-tier property management company, we strongly emphasize our close-knit, family-owned foundation. Professional growth is encouraged through a commitment to educational advancement and opportunities to learn from industry thought leaders. We create a sought-after community atmosphere by recognizing and celebrating those who go above and beyond. And above all else – we always put our team members first.
We are seeking an individual for a full-time position as Regional Manager who oversees site Property Managers in the execution of site responsibilities and is available to all Property Managers as a resource in conducting their duties. They will be responsible for the efficient physical and financial operation of assigned properties to ensure maximum profitability and will work with property owners to ensure owner satisfaction. They will ensure maximum resident satisfaction. This candidate will have the ability to work collectively with senior staff as part of a team and provide creative solutions.
Front line Job Functions:
Works with Property Managers to ensure site program compliance with federal, state, and local regulations by:
Advising managers on program compliance questions
Informing managers of any program changes
Coordinating with appropriate government agencies to ensure timely and accurate preparation of required documents
Ensure that the requirements of any AFHMP are met and that non-discriminatory practices are always followed in hiring and treatment of employees, in the resident selection, and in the treatment of all residents, and in all other areas of the operation.
Assists Property Managers with effective execution of various operational issues by advising and instructing them on proper procedure for items such as:
Preparing various property reports
Engage in revenue management pricing and preparing annual property budgets
Responsible for review and approval of all property purchasing with complete adherence to the expense budget
Respond and resolve lease violations
Administer the implementation of rent increases
Advise and provide strategies to maintain the appearance of the physical property sites
Responsible for handling and resolving escalated complaints from residents
Leasing and marketing of the properties
Assists VP of Property Management with the training and development of Property Managers by:
Determining, implementing, and following up on any corrective action plans for deficiencies found at properties
Conducting training and informational updates at monthly Managers’ Meetings
Examining current policies and formulating new ones
As necessary performs the functions of a Site Property Manager in the absence of a manager such as:
Preparing and monitoring budgets
Hiring, disciplining, and developing site staff members
Ensuring that the physical condition of the property is safe, attractive, meet inspection guidelines, and runs efficiently
Ensuring all required paperwork is complete and in compliance with regulatory guidelines
Maintaining occupancy at established levels
Initiating rent increases as necessary and completion of all required HUD and Agency paperwork
Non-Front line Job Functions
Responsible for the efficient physical and financial operation of assigned portions of the portfolio and board-controlled rental properties to ensure maximum profitability. Works independently at a corporate level to address issues reviewed by Vice President of Property Management.
Develops a management plan for all assigned sites, delineating how the site is to be staffed and managed. Pay special attention to board-controlled sites, delineating how property is to be managed by:
Working with the board to determine their needs and what they are looking for
Operating in accordance with the governing documents
Preparing routine preventive maintenance plan
Identifying what site staff is needed
Obtaining board approval for the plan
Maintains and improves owner relations for board-controlled sites by:
Establishing a positive relationship with owners that identifies and addresses their needs
Providing direct daily service to clients: answering questions, addressing needs, and solving problems
Coordinating monthly meetings: preparing agenda, collateral materials, and reporting on the status of items from prior meetings
Ensures sites are managed efficiently and effectively by:
Overseeing subcontractors ensure quality of work
Ensuring bills are paid
Lease enforcement, taking legal action when required
Assist managers with writing all service contracts
Making maximum use of available technology and software and ensuring that site staff does the same.
Visits and inspects sites once per month on average.
Assist managers administration of capital improvements by:
Enforce utilization of preferred vendors to guarantee best prices or aggregate proven local vendors to leverage pricing in that area
Reviewing bids and contracts from contractors
Monitoring projects in operating budget and manager’s plan
Supervising and inspecting work to ensure effective completion
Participates in New Business Development projects.
Skills & Abilities:
Extremely knowledgeable in all aspects of conventional and affordable property management
Excellent written and verbal communication skills
Excellent customer service skills
Ability to effectively coach and train others
Ability to have the flexibility and adapt to changing work schedules, requirements and scope.
Ability to travel to various sites as needed to engage teamwork groups
Ability to understand budgets and financial reporting
Proficient in MS Office, RealPage, and One-Site software
Level of Education/Training/License:
Bachelor’s degree in Business preferred
Contractor license preferred
CPM and ARM designations preferred
Hold NAHMA's NAHP designation, or to be completed within two years
Certification in Tax Credit compliance
5 years or more in managing multiple properties with direct supervision of staff.
5 years or more with Residential Housing Management experience exhibiting detailed knowledge of market-rate housing and HUD programs and understanding of site budgets and the financial process
5 or more years of experience working with contractors and designers overseeing and negotiating renovation contracts
Paid Vacation, Holidays, PTO/Personal leave
Health, Vision,Dental insurance
Life Insurance, Short & Long Term disability
Flex spending accounts & Transportation expense accounts
Opportunity for professional growth and development
An EOE/ Veterans/Disabled Employer
If you need an accomodation to apply due to a disability or protected veteran status, please contact Cazzi Coleman at firstname.lastname@example.org or 617-423-7000 ext. 3772