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Raising Cane's Regional Training Manager - Boston, MA in Boston, Massachusetts
Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork! In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success!
At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage! Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.
The Regional Leader of Training (RLT) supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert [SME] for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.
Restaurant Training Responsibilities
Support execution of all MIT training processes and procedures in Training Restaurants
Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations
Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements
Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists
Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers
Partner with Business Unit Leaders to plan for HIPO development at all levels
Ensure the highest levels of training standards are upheld at all Raising Cane’s Restaurants
Partner with Operations leadership to recommend and implement training solutions based on gaps
Serve as in-Restaurant Subject Matter Expert for training related questions and needs
Manage and assess Regional ServSafe compliance
Business Unit(s) Support
Lead, coach and develop a team of Area Leaders of Training to achieve set objectives
Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units
Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance
Lead the Screening, Hiring and Onboarding of Area Leaders of Training
Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs
Help establish and maintain an environment conducive to learning within the Area Training Team
Review Period, Quarterly and Yearly results to identify gaps and support training plans to address
Support the execution of BU Team Training, Onboarding and Development plans
Training Functional Support
Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training
Implement training and development coursework, programs, and systems as needed
Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented
Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed
Actively review and provide feedback on all training systems in development
Provide observations, evaluations, and feedback on training effectiveness
Position / Role Requirements
Acts as a role model and consistently represents & lives Cane’s Values and “How We Do Business” standards
Required to live within assigned Region (Home Base or Regional Office Base as assigned)
Ability to Travel 50 – 75%; car and/or air travel
Ability to lead, motivate, and empower a Team
Excellent interpersonal and communication skills
Ability to recognize problems, set goals and convert plans into action
Exercises good judgment in decision making
Open to feedback and to self-improvement
Holds self accountable for high personal standards of conduct and professionalism
Excellent speaking and presentation techniques
Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
Superior organization and follow-up skills
Qualifications
College degree required
Training certifications desirable
Must be 18 years of age or older
Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred
Previous field training experience required, minimum 5 years preferred
Led a team of direct reports
Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
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