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Compass Group, North America REMOTE: REGIONAL TECHNICAL DIRECTOR in Boston, Massachusetts

Crothall Healthcare


Other Forms of Compensation:

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at

Job Summary

As the Regional Technical Director, this role is responsible for the leadership, support, and development of the NE Region DI service team, to ensure expert service of diagnostic imaging equipment and customer satisfaction.

This includes training, mentoring, technical support, monitoring/leading escalations, cost productivity, and driving self-service capability.


Customer Relations

  • Display effective customer service, maintain good personal relationships with fellow workers, nursing and medical staff, vendors, manufacturers, and the public.

  • Work with, promote vendor relationships to ensure service delivery requirements are met.

  • Maintain an effective line of communication with field leadership for service escalations.

Operation Excellence

  • Demonstrate and reflect a commitment to the mission and values of the company.

  • Contribute to strategy and actively engage in service events for major repairs such as glassware to optimize service cost and delivery.

  • Demonstrate advanced troubleshooting capability for multi-modality, multi-OEMs.

  • Monitor area of responsibility for service delivery, profitability, and recommend solutions.

  • Assist region teams with developing service delivery plans. Supports QA/RA to ensure compliance with company, ISO, and governmental policies.

  • Provide technical support via phone, written (email or other) and on- site, as needed.


  • Research and initiate orders for repair parts, working with the supervisor and/or the Technical Resource Center; demonstrate ability to effectively find second-source parts.

  • Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures, and subsequent updates.

  • Perform other duties as assigned.


Education: Bachelor’s degree in biomedical engineering or other related technical discipline or an equivalent combination of education and experience required.

Experience: Ten (10) years multi-vendor/multi-modality DI service experience.


  • Ability to lead thru influence.

  • Able to collaborate and cooperate in a team environment to achieve assigned goals and objectives, take direction and proactively complete assignments.

  • Ability to effectively write, create, and present information and respond to questions.

  • Competent in three or more imaging modalities, expert in at least one of the following: XR, CT, MR, NM, cath labs. Able to work independently to complete PM’s and expert troubleshooting. Ability to train others in these areas of expertise.

  • Demonstrated knowledge of regulatory requirements & ISO standards.

  • Ability to work remote (remote diagnostics, remote troubleshooting, and technical support) and travel nationally when needed.


  • Ability to travel up to 60% of the time to customer sites, meetings, and training as required.

  • Available for after hours and weekend support as needed.

  • This is a remote role which requires travel to client sites within the NE Region. Location preferences include: Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Crothall maintains a drug-free workplace.

Associates at Crothall are offered many fantastic benefits.

  • Medical

  • Dental

  • Vision

  • Life Insurance/ AD

  • Disability Insurance

  • Retirement Plan

  • Flexible Time Off

  • Holiday Time Off (varies by site/state)

  • Associate Shopping Program

  • Health and Wellness Programs

  • Discount Marketplace

  • Identity Theft Protection

  • Pet Insurance

  • Commuter Benefits

  • Employee Assistance Program

  • Flexible Spending Accounts (FSAs)

Req ID: 1203773

Crothall Healthcare