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SAP Research Associate - XM Institute in Boston, Massachusetts

Why Qualtrics?

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 10,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. Qualtrics was recently acquired by SAP, and together we will accelerate XM and power the experience economy. Join us on this adventure that can open many doors! Join a company that is dedicated to your ideas and growth, recognizes your unique contribution, fills you with purpose, and provides a fun, flexible and inclusive work environment.

The Challenge

The XM Institute produces and curates easy-to-consume, compelling thought leadership content and training that both inspires business leaders with experience management possibilities and helps them drive value from their programs. We are comprised of a small, tight-knit team that was formerly Temkin Group and was acquired by Qualtrics in the fall of 2018. We focus primarily on the needs of XM Program Owners who are responsible for driving business outcomes. These key decision-makers need help with understanding the business case for XM, developing a roadmap for XM success, and enabling their organizations to succeed by adopting proven XM practices and perspectives.

Expectations for Success

  • Publish data reports: collect and analyze data using the Qualtrics platform, generate data visualizations, and write compelling reports on the findings

  • Support research by XM Catalysts: conduct background research on key topics, help arrange interviews with internal and external experts in the field of experience management, and assist with a variety of different activities, including data analysis, editing, and graphics generation

  • Coordinate cross-functional projects: work with teams throughout Qualtrics to effectively market XM Institute content, and coordinate projects involving the XM Institute’s digital content, such as the website, blog, and Twitter

  • Support XM Institute team: track thought leadership being published in the industry, complete topical research projects, and broadly support the entire XM Institute team on a range of projects

Qualifications & Requirements

XM Institute is looking for a highly motivated self-starter. The right candidate has:

  • B.A./B.S. with a strong academic record; no specific undergraduate major is required.

  • History of work and extra-curricular activities that demonstrate leadership.

  • Proficiency with word processing, spreadsheets, Powerpoint, and the Qualtrics platform.

  • Superior writing, editing, and communications skills.

A Day in the Life

No day is quite the same in the life of a Research Associate in the XM institute. In a given day, you could be analyzing data, preparing the graphics for an upcoming report, and gathering relevant thought leadership from industry experts, all while intermittently tweeting about upcoming content. As a member of the XM Institute team, you will be contributing to everything the XM Institute does, which includes creating compelling thought leadership, designing XM training, and building programs that create community amongst XM leaders.

What differentiates us from other companies:

  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours

  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)

  • We take pride in our offices design aiming at fostering creativity from our rooftop views to an open and collaborative work space.

  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)

  • On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office

  • We believe in sharing Qualtrics success which is part of the compensation for all employees

To learn more about what we value read about it directly from our employees Qualtrics Life stories at

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities (requests for reasonable accommodation will be considered on a case-by-case basis). If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us: EMEA - Americas - Americas - APJ -