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Tillingers Concierge, Inc. Residential Concierge (Full-Time) in Boston, Massachusetts

Available Schedules:

  • (Boston) Saturday & Sunday: 9:00 AM - 9:00 PM; Wednesday & Friday: 5:00 PM - 9:00 PM**

  • (South End/Boston): Friday: 8:00 AM - 6:00 PM; Saturday-Sunday: 10:00 AM - 3:00 PM; Monday: 9:00 AM - 9 :00 PM**

  • (Boston) OVERNIGHTS: Thursday-Monday: 11:00 PM - 7:30 AM**

  • (Boston) OVERNIGHTS: Wednesday-Sunday: 11:00 PM - 7:30 AM**

  • (Boston) Monday-Friday: 3:00 PM - 11:30 PM

  • (Boston) Monday-Friday: 7:00 AM - 3:30 PM

Tillinger’s Concierge is actively seeking qualified candidates to work as Residential Concierge staff in luxury residential communities throughout Boston and Cambridge. Providing warmth and grace, our Concierges elevate the level of service and convenience provided to residents and visitors of the finest properties in the region.

Responsibilities:

  • Situated at the front desk in the building lobby, serve as the primary point of contact for residents and visitors.

  • Assist residents daily with package deliveries (logging system and signature management), announce visitors and provide access to vendors/contractors (housekeepers, dog walkers, utility services, grocery deliveries, etc.), and helping to facilitate building maintenance and service requests.

  • Monitor security systems and camera, conducting visual property inspections, and maintaining reports of activity and escalating actions needed.

  • Assist with the direction and supervision of moves – scheduling and monitoring loading zones, elevators, and lobby access.

  • Manage the setup and maintain cleanliness and replenishment of goods for resident amenities such as coffee/water stations, bike storage, and lobby lounges.

  • Facilitate lifestyle service requests for residents from ground transportation, dining reservations, and sporting/concert/theatre event tickets to local area information/directions, admissions to attractions and museums, and personal errand service appointments.

  • Assist building management and leasing team with administrative support, as needed.

Qualifications:

  • Highly Organized – superior ability to multitask and prioritize tasks with focus and precision.

  • Personality and Presence – possess a passion to care for others, stand proud and approachable, and approach all encounters with a gracious, courteous, and service-oriented manner.

  • Detail Oriented – double and triple checks work to ensure protocols and checklists are followed carefully, provides through and detailed shift reports, and ensures that follow-up occurs to provide closure to outstanding matters.

  • Accountability – ability to be prompt to report to work and timely in conducting tasks throughout shift and reviewing your work for effectiveness and efficiency and striving for perfection.

  • Team Spirit – treats colleagues with respect and positivity, be a mentor to new members, and provide assistance and coverage to support your team, as necessary.

Tillinger's Offers:

  • 100% Company-Paid Individual Healthcare Premiums (Full-Time)

  • Paid Sick & Vacation Time

  • Consistent Schedule with Reliable Hours

  • Overtime Earnings, Based on Business Needs

  • Commuter Benefit Program (Pre-Tax Savings)

  • 401(k) Plan

  • Special Industry Perks & Savings!

  • Opportunity for Advancement

**Staff parking provided at select location.

Interested candidates are encouraged to apply!

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