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Microsoft Corporation Sales Operations Manager in Boston, Massachusetts

Microsoft Advertising offers cutting-edge digital advertising solutions to the world's top advertisers. We're looking for a Field Sales Excellence Manager to join the Small, Medium Business (SMB) team. Your role will be crucial in driving key initiatives like acquisition, onboarding, retention, and growth within our SMB advertising sector. As a Field Sales Excellence Manager, you'll plan, execute, and iterate operational strategies to scale SMB advertiser acquisition, retention, and growth through effective project management. You will work closely with Delivery Partners and cross-functional teams to ensure high-quality outcomes and address any sales challenges to inform strategic planning and execution. Your efforts will ensure we maintain a consistent rhythm of connection, fostering accountability and ongoing improvement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

By applying to this U.S. based position, while some remote work is possible, relocation does not apply/is not provided for the role.


Business Partnership and Support Role:

  • Drive account or business planning with minimal assistance, providing suggestions to benchmark performance and define actions for teams.

  • Advise sales leads or partners and collaborate with peers to develop segment strategy, including segmentation, territory planning, and quota setting. Work closely with Global Sales Operations (GSO) on quota distribution strategy and timelines.

  • Maintain a regular rhythm of connection (RoC) for the operational unit, preparing for and following through on RoC activities, and offering business insights and recommendations.

  • Contribute to sales teams on sales motions/strategies for opportunity management, such as up-sell, cross-sell, renewal, and recapture. Assist in operationalizing prioritized sales plays and industry solutions, support new business generation, and accelerate the closing of existing opportunities.

Sales Coaching for Growth and Transformation:

  • Establish relationships with sales leads and the delivery partners, supporting and collaborating on the coaching of sellers and/or managers.

  • Enhance awareness and adoption of Corporate or Regional programs among sales teams and managers, fostering new habits and clear communication.

  • Execute and contribute to the optimization of sales team processes and capabilities, applying knowledge of customer/partner needs to transform seller capabilities, sales processes, and partner engagement.

  • Collaborate with minimal assistance to suggest actions that address sales roadblocks, drive investment utilization, increase customer/partner-facing time, and improve seller/partner capability and effectiveness. Collect and channel feedback on sales challenges or blockers.

Driving Sales Process Discipline:

  • Utilize key reporting tools and conduct analysis on key revenue drivers in collaboration with team members, and escalate any issues in reporting or analytics.

  • Instill sales process discipline, ensuring adherence to standards and excellence in execution, as well as maintaining pipeline health. Play a role in holding sales managers accountable for the quality and completeness of account plans, while adopting and sharing best practices.

  • Support sales teams and managers in understanding and effectively using common and/or new processes and tools developed for the wider business. This includes improving internal and external communications and engagements, developing subject matter expertise, and collecting feedback on tools.

  • Embody our culture and values


Required/Minimum Qualifications:

  • 2+ years experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field

  • OR Bachelor's Degree in Business, Marketing, Sales, Finance, or related field AND 1+ year(s) experience in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field

  • OR equivalent experience.

Preferred Qualifications:

  • Experience with advertising technology and/or marketing technology

  • 6+ years’ experience in online advertising sales, advertising sales operations/management, advertising account management, advertising program management, advertising business development, or a related field

  • 4+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.

  • 3+ years of experience using data to drive business outcomes or inform business decisions.

Sales Excellence IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .