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Salesforce.com, Inc Salesforce Digital Business Analyst in Boston, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Finance and Operations

Job Details

We're seeking an experienced Salesforce Digital Business Analyst to work with our Real Estate and Workplace Services (REWS) partners to continuously explore areas of process improvement. The Salesforce Digital Business Analyst is responsible for the definition and documentation of standard business processes across global cross-functional teams to ensure alignment as well as documentation of non-standard processes for specific local requirements. The Salesforce Digital Business Analyst will also drive the collection and prioritization of requests, gather detailed requirements and engage in data analysis as needed. Once business process are clearly defined, well understood and documented, the Salesforce Digital Business Analyst will collaborate with our internal IT team and 3rd party service providers to deliver technology to support business needs.

Primary Responsibilities:

  • Research, evaluate, recommend and implement high quality business process improvements.

  • Defines business requirements, creates practical specifications and performs fit/gap analysis.

  • Assess risks and impacts of business requirements and process changes.

  • Accurately and effectively communicate stakeholder needs to bridge the gap between business areas.

  • Understand and interpret the diverse issues and requirements of stakeholders which may sometimes conflict and facilitate/negotiate with stakeholders to design solutions that meet overall business needs.

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, convert high-level information into detailing user stories, convert technical information to a general understanding, and distinguish user requests from the underlying true needs.

  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, and other business analysis techniques.

  • Facilitate and implement solutions with internal technical support teams or third party vendors as appropriate.

  • Manage and drive user acceptance testing, including writing test scripts for the implemented solution, work with technical teams to resolve bugs and record feedback to start eliciting requirements for the next iteration of the project, if needed.

  • Leverage Salesforce platform capabilities to meet the needs of stakeholders by analyzing and understanding the capabilities of the enterprise platforms that can be leveraged to support processes.

Key Tasks:

  • Elicit and document requirements.

  • Write user stories.

  • Communicate with managers and stakeholders.

  • Analyze data and draw business insights.

  • Facilitate business solutions.

  • Manage projects.

  • Create and deliver business presentations.

  • Manage and analyze technology implementations.

  • Create user training materials.

  • Solve issues during testing.

  • Understand current business processes and document processes in development.

Required Skills:

  • Communication skills to work with stakeholders at all levels of the business, gather requirements, and oversee projects from beginning to end.

  • Project management skills to keep Salesforce projects on track and moving toward the end business goal.

  • Performer. Proven track record of delivery in a fast paced environment.

Key Qualities:

  • Data-driven. Tracks and evaluates data to provide insights back to the business.

  • Action-oriented. Makes quick, actionable recommendations based on data findings.

  • Solution-oriented. Takes project requirements and creates the best solution for the organization.

Required Experience:

  • Bachelor’s or Master's Degree in related fields, or equivalent work experience

  • 2-3 years of business analyst experience

  • 1+ years of Salesforce experience (Sales Cloud, Service Cloud, Marketing Cloud, etc.)

  • Advanced in Google Suite or MS Excel, PowerPoint

  • Skilled in Visio or LucidChart (or similar tool)

Preferred Experience:

  • Strong understanding of Real Estate processes and data

  • Experience with Salesforce products (Sales Cloud, Service Cloud, Marketing Cloud, etc.)

  • Project Management or Business Analyst Certification

For Colorado-based roles: Minimum annual salary of $64,000.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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